

Proline Panelbeaters
Based on recent customer reviews, Proline Panelbeaters generates sharply divided sentiment. Satisfied customers consistently praise individual consultants such as Presha, Ursula, Nomthandazo, Cliff, and Chelene for proactive updates, friendly engagement, and vehicles returned looking as good as new. A recurring counter theme involves unanswered calls and messages, drawn out repair timelines, mismatched paint or unresolved defects, and disputes around quotes, parts, and billing. Customers frequently mention that escalation only triggers a response, and several reference insurer involvement or the Ombudsman, suggesting accountability and follow through are key pain points alongside otherwise strong frontline service.
Replied to 86% of negative reviews
Reply time on negative reviews: 105h 50m
TrustIndex
6.3
Ranking
#80
in Automotive
Reply Time
48h 45m
NPS Score
-29
Recommended: Unlikely
Replied to 86% of negative reviews
Reply time on negative reviews: 105h 50m
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Based on recent customer reviews, Proline Panelbeaters generates sharply divided sentiment. Satisfied customers consistently praise individual consultants such as Presha, Ursula, Nomthandazo, Cliff, and Chelene for proactive updates, friendly engagement, and vehicles returned looking as good as new. A recurring counter theme involves unanswered calls and messages, drawn out repair timelines, mismatched paint or unresolved defects, and disputes around quotes, parts, and billing. Customers frequently mention that escalation only triggers a response, and several reference insurer involvement or the Ombudsman, suggesting accountability and follow through are key pain points alongside otherwise strong frontline service.
Proline Panelbeaters has a TrustIndex of 6.3 out of 10 on Hellopeter, based on 47 reviews in the last 12 months. They reply to 86% of negative reviews, typically within 105 hours 50 min. Hellopeter has tracked Proline Panelbeaters across 890 total reviews. How is the TrustIndex calculated? →
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