Poor Service

I app**** for a loan on Thursday last week, debit check was done but it's 3 working days and I didn't get the money. All they are saying the Hr is not there and the Hr has been at work the whole week even today. What can you do in that situation. I don't even get the response when I'm phoning the head office the phone is on voice. I've been going to the office since the 13 /10/24 for the same loan . I app**** in Cape town branch