F
Futurelife
Unclaimed Business
F
Futurelife
Unclaimed Business
11 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#7
in Wellness & Beauty
NPS Score
40
Recommended: Likely
Review Distribution
2.5|11 Reviews
May '25 - Apr '26
5(30%)
4(10%)
3(0%)
2(10%)
1(50%)
5(30%)
4(10%)
3(0%)
2(10%)
1(50%)
Frequently Asked Questions About Futurelife
Futurelife has a TrustIndex of 0 out of 10 on Hellopeter, based on 11 reviews in the last 12 months. Hellopeter has tracked Futurelife across 94 total reviews. How is the TrustIndex calculated? →
Recent reviews (11)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceNR
Naresh R
1 reviews | Active since Jan 2020
24 Feb 2026, 18:16
Disgusting ***** cover ups by Shannon Williams and team
***** covered up by Management and Fastway courier tampers with boxes I bought products online for R 1,004.90 on 17 December 2025. Courier company Fastway couriers per Tracking Number Z**********0 said items picked up on 19 Dec 2025. On fast way website they showed delivery at Depot. Then showed Delivery has problem as boxes tampered with while being held for 4 days. Then on 24 Dec 2025 message said on way delivery. Fastway’s refused to take calls or answer any queries. I asked for full investigation and refund. The Future life back off and accounts covered up for the delivery mismanagement. Then over 20 emails back and from to justify their salaries while then deliberately made me suffer as customer. I kept escalating and discovered that I was unable to report to the ethics committee as Futelife has new owners being PepsiCo. Then I escalated to Shannon who assisted in the past. Sadly, she took the side of the courtier company and the *********** back-office team adding to the already massive email trace. Bear in mind they get paid to send emails while customer loses time and money to teach Future life *********** staff what to do. Then they refused to provide proof of refund with all sorts of excuses and stated expect payment in days as per February email dated 23 January 2026. Now its 22 days later and no payment received. In the meantime, I bought another batch of future life and already used most of it while waiting for my refund of over R1100 rands. I also used my loyalty voucher that was also ****** with this order by Future life. Its really sad to see people like Shannon and her cronies destroy such a lovely brand and years of good reputation. My request is no more emails and excuses. Refund my money of R1004.90 and fulfil the order that was messed up tampered with as well as the massive cover up by the management and back-office team. Big companies destroy themselves from within and not from competition because the staff are the intentional or unintentional destroyers of market she and reptation. I want my money as well as the product as consolation for the suffering you have caused.
Helpful (0)
|Replies (0)NR
Naresh R
1 reviews | Active since Jan 2020
24 Feb 2026, 18:16
Disgusting ***** cover ups by Shannon Williams and team
***** covered up by Management and Fastway courier tampers with boxes I bought products online for R 1,004.90 on 17 December 2025. Courier company Fastway couriers per Tracking Number Z**********0 said items picked up on 19 Dec 2025. On fast way website they showed delivery at Depot. Then showed Delivery has problem as boxes tampered with while being held for 4 days. Then on 24 Dec 2025 message said on way delivery. Fastway’s refused to take calls or answer any queries. I asked for full investigation and refund. The Future life back off and accounts covered up for the delivery mismanagement. Then over 20 emails back and from to justify their salaries while then deliberately made me suffer as customer. I kept escalating and discovered that I was unable to report to the ethics committee as Futelife has new owners being PepsiCo. Then I escalated to Shannon who assisted in the past. Sadly, she took the side of the courtier company and the *********** back-office team adding to the already massive email trace. Bear in mind they get paid to send emails while customer loses time and money to teach Future life *********** staff what to do. Then they refused to provide proof of refund with all sorts of excuses and stated expect payment in days as per February email dated 23 January 2026. Now its 22 days later and no payment received. In the meantime, I bought another batch of future life and already used most of it while waiting for my refund of over R1100 rands. I also used my loyalty voucher that was also ****** with this order by Future life. Its really sad to see people like Shannon and her cronies destroy such a lovely brand and years of good reputation. My request is no more emails and excuses. Refund my money of R1004.90 and fulfil the order that was messed up tampered with as well as the massive cover up by the management and back-office team. Big companies destroy themselves from within and not from competition because the staff are the intentional or unintentional destroyers of market she and reptation. I want my money as well as the product as consolation for the suffering you have caused.
0
Replies (0)NN
Nontsikelelo N
1 reviews | Active since Jan 2020
18 Feb 2026, 13:57
Reliable
I ordered their products online and they deliver what I ordered. Thanks a lot.
Helpful (0)
|Replies (0)NN
Nontsikelelo N
1 reviews | Active since Jan 2020
18 Feb 2026, 13:57
Reliable
I ordered their products online and they deliver what I ordered. Thanks a lot.
0
Replies (0)NR
Naresh R
1 reviews | Active since Jan 2020
14 Feb 2026, 11:09
*******ion covered up by Management and Fastway courier tampers with boxes
I bought products online for R 1,004.90 on 17 December 2025. Courier company Fastway couriers per Tracking Number Z30008940560 said items picked up on 19 Dec 2025. On fast way website they showed delivery at Depot. Then showed Delivery has problem as boxes tampered with while being held for 4 days. Then on 24 Dec 2025 message said on way delivery. Fastway’s refused to take calls or answer any queries. I asked for full investigation and refund. The Future life back off and accounts covered up for the delivery mismanagement. Then over 20 emails back and from to justify their salaries while then deliberately made me suffer as customer. I kept escalating and discovered that I was unable to report to the ethics committee as Futelife has new owners being PepsiCo. Then I escalated to Shannon who assisted in the past. Sadly, she took the side of the courtier company and the *********** back-office team adding to the already massive email trace. Bear in mind they get paid to send emails while customer loses time and money to teach Future life *********** staff what to do. Then they refused to provide proof of refund with all sorts of excuses and stated expect payment in days as per February email dated 23 January 2026. Now its 22 days later and no payment received. In the meantime, I bought another batch of future life and already used most of it while waiting for my refund of over R1100 rands. I also used my loyalty voucher that was also ****** with this order by Future life. Its really sad to see people like Shannon and her cronies destroy such a lovely brand and years of good reputation. My request is no more emails and excuses. Refund my money of R1004.90 and fulfil the order that was messed up tampered with as well as the massive cover up by the management and back-office team. Big companies destroy themselves from within and not from competition because the staff are the intentional or unintentional destroyers of market she and reptation. I want my money as well as the product as consolation for the suffering you have caused.
Helpful (0)
|Replies (0)NR
Naresh R
1 reviews | Active since Jan 2020
14 Feb 2026, 11:09
*******ion covered up by Management and Fastway courier tampers with boxes
I bought products online for R 1,004.90 on 17 December 2025. Courier company Fastway couriers per Tracking Number Z30008940560 said items picked up on 19 Dec 2025. On fast way website they showed delivery at Depot. Then showed Delivery has problem as boxes tampered with while being held for 4 days. Then on 24 Dec 2025 message said on way delivery. Fastway’s refused to take calls or answer any queries. I asked for full investigation and refund. The Future life back off and accounts covered up for the delivery mismanagement. Then over 20 emails back and from to justify their salaries while then deliberately made me suffer as customer. I kept escalating and discovered that I was unable to report to the ethics committee as Futelife has new owners being PepsiCo. Then I escalated to Shannon who assisted in the past. Sadly, she took the side of the courtier company and the *********** back-office team adding to the already massive email trace. Bear in mind they get paid to send emails while customer loses time and money to teach Future life *********** staff what to do. Then they refused to provide proof of refund with all sorts of excuses and stated expect payment in days as per February email dated 23 January 2026. Now its 22 days later and no payment received. In the meantime, I bought another batch of future life and already used most of it while waiting for my refund of over R1100 rands. I also used my loyalty voucher that was also ****** with this order by Future life. Its really sad to see people like Shannon and her cronies destroy such a lovely brand and years of good reputation. My request is no more emails and excuses. Refund my money of R1004.90 and fulfil the order that was messed up tampered with as well as the massive cover up by the management and back-office team. Big companies destroy themselves from within and not from competition because the staff are the intentional or unintentional destroyers of market she and reptation. I want my money as well as the product as consolation for the suffering you have caused.
0
Replies (0)DM
LR
Luke R
1 reviews | Active since Jan 2020
5 Dec 2025, 08:30
Roach found in unopened Futurelife
Roach found inside product - Earlier this year I opened up a new box of peanut butter futurelife and found a whole ****roach inside the package. At the time I was eating futurelife regularly and this experience really disturbed me so I emailed the company - they took months to get back to me with answers - today they sent me a statement saying that they 'investigated and found no way that a pest could have contaminated the product and sent me a R120 'free complementary' voucher to make up for my experience. This is so disappointing. I no longer feel safe consuming these products and I also feel ignored as a consumer as this process of even getting a response took months.
Helpful (0)
|Replies (0)LR
Luke R
1 reviews | Active since Jan 2020
5 Dec 2025, 08:30
Roach found in unopened Futurelife
Roach found inside product - Earlier this year I opened up a new box of peanut butter futurelife and found a whole ****roach inside the package. At the time I was eating futurelife regularly and this experience really disturbed me so I emailed the company - they took months to get back to me with answers - today they sent me a statement saying that they 'investigated and found no way that a pest could have contaminated the product and sent me a R120 'free complementary' voucher to make up for my experience. This is so disappointing. I no longer feel safe consuming these products and I also feel ignored as a consumer as this process of even getting a response took months.
0
Replies (0)NL
Nnini L
1 reviews | Active since Jan 2020
18 Nov 2025, 07:52
Thank You Futurelife
I am so glad I joined futurelife and their loyalty programme. With every order I love the fact that you also get free samples and their delivery is swift. I am very much addicted to their high protein products. I highly recommend Futurelife as part of a healthy lifestyle and also join their loyalty programme. #BlackFriday
Helpful (0)
|Replies (0)NL
Nnini L
1 reviews | Active since Jan 2020
18 Nov 2025, 07:52
Thank You Futurelife
I am so glad I joined futurelife and their loyalty programme. With every order I love the fact that you also get free samples and their delivery is swift. I am very much addicted to their high protein products. I highly recommend Futurelife as part of a healthy lifestyle and also join their loyalty programme. #BlackFriday
0
Replies (0)NL
Nnini L
1 reviews | Active since Jan 2020
8 Sept 2025, 06:36
Your online order service sucks!!!
This is mu second order and I am not happy about how orders are handled , or is it just with my orders. With my first order, I had to send God knows how many emails for my order to be packed and be ready for fast way to pick up and deliver. I again placed another order on the 4th of September, again it has not been attended to , packed . When I called Future life just not , this morning the lady who answered when I was telling her about my concern with the order was very rude. Your service with online order is really bad and your people are *********** and very rude
Helpful (0)
|Replies (0)NL
Nnini L
1 reviews | Active since Jan 2020
8 Sept 2025, 06:36
Your online order service sucks!!!
This is mu second order and I am not happy about how orders are handled , or is it just with my orders. With my first order, I had to send God knows how many emails for my order to be packed and be ready for fast way to pick up and deliver. I again placed another order on the 4th of September, again it has not been attended to , packed . When I called Future life just not , this morning the lady who answered when I was telling her about my concern with the order was very rude. Your service with online order is really bad and your people are *********** and very rude
0
Replies (0)J
Jessica
1 reviews | Active since Jan 2020
1 Sept 2025, 10:46
Timeline of Disappointment
🗓️ Timeline of Disappointment On Friday, 8 August 2025, I purchased a protein bar—only to discover a live maggot and a maggot nest inside the product. Shocked, I immediately contacted customer care. I was directed to a specific number, and the operator I spoke to was professional and helpful. Within an hour, I had submitted my reference number and photos via WhatsApp as instructed. So far, so good. But then the silence began. 📍 Friday, 15 August: I followed up. I was told the claim was “under investigation” and would take “a few business days.” Fair enough—I understand big companies are busy. 📍 Friday, 22 August: Still no update. I followed up again. Same copy-paste response: “a few business days.” 📍 Today, 1 September: It’s been over three weeks since I submitted my claim. No feedback. No resolution. No accountability. 🪱 A maggot in your product should be a serious concern. The lack of urgency and communication makes me wonder: Is this not a big deal to you? Does this happen often? Your initial service was promising. But your follow-through? Completely unacceptable. #CustomerServiceFail #FoodSafety #AccountabilityMatters #DoBetter
Helpful (0)
|Replies (0)J
Jessica
1 reviews | Active since Jan 2020
1 Sept 2025, 10:46
Timeline of Disappointment
🗓️ Timeline of Disappointment On Friday, 8 August 2025, I purchased a protein bar—only to discover a live maggot and a maggot nest inside the product. Shocked, I immediately contacted customer care. I was directed to a specific number, and the operator I spoke to was professional and helpful. Within an hour, I had submitted my reference number and photos via WhatsApp as instructed. So far, so good. But then the silence began. 📍 Friday, 15 August: I followed up. I was told the claim was “under investigation” and would take “a few business days.” Fair enough—I understand big companies are busy. 📍 Friday, 22 August: Still no update. I followed up again. Same copy-paste response: “a few business days.” 📍 Today, 1 September: It’s been over three weeks since I submitted my claim. No feedback. No resolution. No accountability. 🪱 A maggot in your product should be a serious concern. The lack of urgency and communication makes me wonder: Is this not a big deal to you? Does this happen often? Your initial service was promising. But your follow-through? Completely unacceptable. #CustomerServiceFail #FoodSafety #AccountabilityMatters #DoBetter
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Replies (0)