FXTM IS A ****!

I decided to start investing with FXTM as I had some success on another app but their options were quite limited and FXTM had a larger variety of shares/stock and commodities to invest in. And so I deposited a large amount of money into the app and decided to invest. Within seconds after investing in the app, I recieved a message that FXTM had closed my open positions, I quickly logged in to find all the money I had invested was gone. I thought to myself I must've done something wrong and chalked it up to mistake on my side and a lack of trading experience (Though I'm not too sure about that anymore). Then later on I decided to call if quits because of "luck" I had investing on FXTM and wanted to withdraw the small amount od money I had remaining in my FXTM funds that I did not invest. I had to submit so many personal information documents over and over and over just to be verified to do a withdrawal, after 3-5 days of constantly submitting documents containing lots of personal information it seemed as if I could finally withdraw ( I thought that was very weird as the other app I invested with didn't need so much verification and personal information to do a withdraw). I placed my withdraw only for it to tell me it needed approval first (Approval for what? It's my money!). I waited a week only for it to be rejected without a reason, I went back on the app to see some error message saying there was a "closed loop" issue and in order to resolve this I had to deposit R182 for my bank to be verified for a deposit (And this is after I sent a whole bunch of personal information and bank statement and details just to be verified in the first place) but being a little niave I decided to do it, only to be put straight back onto the same page in the app with the same error message having deposited more money into the app. I decided to use another withdrawal method and waited about 5 days this time only for it to be rejected again. I immediately contacted there customer support and they rep**** back saying there is a technical error that needs to be fixed and I should try the cryto option of withdrawal. I rep**** back saying I did not want cryto I wanted my money back, and they said there's nothing they can do I have to wait for maintenance to fix the error. I asked them when this error was going to be fixed and they did not reply to my question. I later went back onto the app to see if I could withdraw now only to find an error message that had stopped me from making any type of withdrawal whatsoever. I have repeated contacted them over and over about this only to get robotic replies saying they can't do anything, I have to wait for maintenance, and I should withdraw using the cryto method (I do not even have an option to withdraw with any method anymore). It was been about 4 weeks now since my first attempt to withdraw, and nothing has changed no matter how many messages I send.

So in short, do not invest in FXTM even if they paid you to do so as it's a HUGE ****! If you want to invest use an app like Octa where I had absolutely no issues with.