Non existent return policy

Absolutely traumatised by this online store. Purchased a sneaker in December 2025 as a Christmas gift for my husband and the size was too big. Tried to return it to several stores so that he can use it over Christmas and was told that the online store operate independently and it needs to be returned online, through courier. The return site does not work, so had to log a ticket. It’s been countless emails back and forth. Only for the same generic feedback that Aramex is yet to confirm a pick up date. I’ve done returns through couriers before and I know that it’s not a complex process. I am more than a 1.5k less without a shoe that anyone can fit into because the size is so whack and I cant even return it. It’s been a nightmare. Please save your money if you are planning on buying from this horrid brand who do not care for their customers.