GR
G-star Raw
Claimed Business
GR
AI Review Summary
Based on recent customer reviews, G-star Raw faces significant criticism across both its online and in-store channels. The online store is plagued by severe delivery delays, failed courier collections through Aramex, and unresponsive customer service, leaving customers waiting weeks for orders or refunds. The returns process is described as broken and frustrating. In-store experiences at certain locations suffer from unfriendly staff and poor product knowledge, though the Fourways store received notable praise for excellent, attentive service. Product quality concerns, including factory faults, further erode trust in the brand.
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.4|19 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(11.1%)
2(0%)
1(88.9%)
5(0%)
4(0%)
3(11.1%)
2(0%)
1(88.9%)
Frequently Asked Questions About G-star Raw
Based on recent customer reviews, G-star Raw faces significant criticism across both its online and in-store channels. The online store is plagued by severe delivery delays, failed courier collections through Aramex, and unresponsive customer service, leaving customers waiting weeks for orders or refunds. The returns process is described as broken and frustrating. In-store experiences at certain locations suffer from unfriendly staff and poor product knowledge, though the Fourways store received notable praise for excellent, attentive service. Product quality concerns, including factory faults, further erode trust in the brand.
G-star Raw has a TrustIndex of 0 out of 10 on Hellopeter, based on 19 reviews in the last 12 months. Hellopeter has tracked G-star Raw across 150 total reviews. How is the TrustIndex calculated? →
Recent reviews (19)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceYS
TK
Tafadzwa K
1 reviews | Active since Jan 2020
9 Feb 2026, 09:04
Poor service delivery
Made an order on the 28th of January 2026 and the confirmation states that my order would have arrived in 5-7 working days. To date i still have not received my order and the status has not changed.
Helpful (0)
|Replies (0)TK
Tafadzwa K
1 reviews | Active since Jan 2020
9 Feb 2026, 09:04
Poor service delivery
Made an order on the 28th of January 2026 and the confirmation states that my order would have arrived in 5-7 working days. To date i still have not received my order and the status has not changed.
0
Replies (0)LM
Lizanne M
1 reviews | Active since Jan 2020
26 Jan 2026, 18:09
Non existent return policy
Absolutely traumatised by this online store. Purchased a sneaker in December 2025 as a Christmas gift for my husband and the size was too big. Tried to return it to several stores so that he can use it over Christmas and was told that the online store operate independently and it needs to be returned online, through courier. The return site does not work, so had to log a ticket. It’s been countless emails back and forth. Only for the same generic feedback that Aramex is yet to confirm a pick up date. I’ve done returns through couriers before and I know that it’s not a complex process. I am more than a 1.5k less without a shoe that anyone can fit into because the size is so whack and I cant even return it. It’s been a nightmare. Please save your money if you are planning on buying from this horrid brand who do not care for their customers.
Helpful (0)
|Replies (0)LM
Lizanne M
1 reviews | Active since Jan 2020
26 Jan 2026, 18:09
Non existent return policy
Absolutely traumatised by this online store. Purchased a sneaker in December 2025 as a Christmas gift for my husband and the size was too big. Tried to return it to several stores so that he can use it over Christmas and was told that the online store operate independently and it needs to be returned online, through courier. The return site does not work, so had to log a ticket. It’s been countless emails back and forth. Only for the same generic feedback that Aramex is yet to confirm a pick up date. I’ve done returns through couriers before and I know that it’s not a complex process. I am more than a 1.5k less without a shoe that anyone can fit into because the size is so whack and I cant even return it. It’s been a nightmare. Please save your money if you are planning on buying from this horrid brand who do not care for their customers.
0
Replies (0)MK
Minah K
1 reviews | Active since Jan 2020
29 Dec 2025, 05:41
Bad service
I am very disappointed with the service I received from G-start at Mall of Africa, first of all the guy who assisted me was unfriendly. He intentionally gave me the wrong size, because they wanted to meet their target. I asked for XS, but he gave me medium. I got to see it when I arrived home. When I checked online stock availability, it showed they don’t have XS. I need G-Star to arrange and pick this up, and give me the correct size, because I don’t have petrol to run around. The name of the cashier is Lehlogonolo or Sandile, he is tall and light in complexion.
Helpful (0)
|Replies (0)MK
Minah K
1 reviews | Active since Jan 2020
29 Dec 2025, 05:41
Bad service
I am very disappointed with the service I received from G-start at Mall of Africa, first of all the guy who assisted me was unfriendly. He intentionally gave me the wrong size, because they wanted to meet their target. I asked for XS, but he gave me medium. I got to see it when I arrived home. When I checked online stock availability, it showed they don’t have XS. I need G-Star to arrange and pick this up, and give me the correct size, because I don’t have petrol to run around. The name of the cashier is Lehlogonolo or Sandile, he is tall and light in complexion.
0
Replies (0)JS
Jayden S
1 reviews | Active since Jan 2020
27 Dec 2025, 19:47
Very disappointing customer service
I am extremely disappointed with the service I received from G-Star. I arranged a return for an unwanted item, but the parcel was not collected on the scheduled date. Since then, I have experienced delays, poor follow-up, and a lack of resolution. I should not have to keep chasing customer service for something as basic as a return collection. This process has been frustrating, inconvenient, and time-consuming, and it does not meet the standard of service I would expect from a brand like G-Star. Overall, this has been a very poor experience, and I am dissatisfied with how my issue has been handled.
Helpful (0)
|Replies (0)JS
Jayden S
1 reviews | Active since Jan 2020
27 Dec 2025, 19:47
Very disappointing customer service
I am extremely disappointed with the service I received from G-Star. I arranged a return for an unwanted item, but the parcel was not collected on the scheduled date. Since then, I have experienced delays, poor follow-up, and a lack of resolution. I should not have to keep chasing customer service for something as basic as a return collection. This process has been frustrating, inconvenient, and time-consuming, and it does not meet the standard of service I would expect from a brand like G-Star. Overall, this has been a very poor experience, and I am dissatisfied with how my issue has been handled.
0
Replies (0)TG
mM
mahlatsi M
1 reviews | Active since Jan 2020
9 Dec 2025, 08:50
Order Not Delivered – No Support From G-Star RAW
I placed and received confirmation of my order with G-Star RAW on 28 November 2024. To date, nothing has been delivered. I have tried to find a working contact number or email for G-Star RAW, but there is no support information available on the website, which is extremely worrying for an international brand. A waybill number was created with Aramex, and Aramex confirmed that the waybill exists, but they have not received the parcel from G-Star RAW. This means the order was never handed over for shipping. I would like my order delivered immediately, or a refund issued. I also expect proper communication and a working customer support channel.
Helpful (0)
|Replies (0)mM
mahlatsi M
1 reviews | Active since Jan 2020
9 Dec 2025, 08:50
Order Not Delivered – No Support From G-Star RAW
I placed and received confirmation of my order with G-Star RAW on 28 November 2024. To date, nothing has been delivered. I have tried to find a working contact number or email for G-Star RAW, but there is no support information available on the website, which is extremely worrying for an international brand. A waybill number was created with Aramex, and Aramex confirmed that the waybill exists, but they have not received the parcel from G-Star RAW. This means the order was never handed over for shipping. I would like my order delivered immediately, or a refund issued. I also expect proper communication and a working customer support channel.
0
Replies (0)VS
Virginia S
1 reviews | Active since Jan 2020
9 Dec 2025, 08:05
Cancel My Click and Collect Order
Last week I contacted Bash support to cancel my click and collect order at G-Star Raw Fourways Mall and I was told to wait for the collection period to end. This period ended on 07/12/2025, it has been two days since and there is no communication from the store regarding cancellation and a refund. I do not wish to collect the items and want a refund and hope this can be done as soon as possible.
Helpful (0)
|Replies (0)VS
Virginia S
1 reviews | Active since Jan 2020
9 Dec 2025, 08:05
Cancel My Click and Collect Order
Last week I contacted Bash support to cancel my click and collect order at G-Star Raw Fourways Mall and I was told to wait for the collection period to end. This period ended on 07/12/2025, it has been two days since and there is no communication from the store regarding cancellation and a refund. I do not wish to collect the items and want a refund and hope this can be done as soon as possible.
0
Replies (0)