G-star Raw
Claimed Business
|1.4|15 Reviews (last 12 months)|This business does not respond to reviews
G-star Raw
Claimed Business
|1.4
15 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, G-star Raw is facing significant customer experience challenges, particularly around its online operations and courier partnership with Aramex. Customers consistently mention long delivery delays, parcels going untracked, and unanswered communication from customer service. A recurring theme is frustration with the returns and refunds process, where pickups are reportedly missed and resolutions stall. In-store experiences also draw criticism, with shoppers describing unfriendly staff and perceived judgement based on appearance. A small number of customers highlight smooth online ordering, but positive feedback is heavily outweighed by service concerns.
Performance(last 12 months):
Trustindex Rating
2.2TrustIndex
2.2
Review Distribution
1.4|15 Reviews
Sep '25 - Aug '26
Recent reviews (15)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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AL
Ashwyn L
1 reviews | Active since Jun 2019
26 May 2026, 23:16
Bad Customer Service/CASH REFUND - Menlyn Mall
Bad Customer Service - Menlyn Mall, Pretoria I returned an item for refund after 17:00pm at your store in Menlyn Maine, Pretoria I am then told by the cashier that they do not have cash. I then ask him so what must happen because I am not exchanging the item I want my money back! He then suggests that he can refund the debit card so I agreed to that option he then processes the refund I then get a text thinking it my bank notification which I was about to be ignore and when I grab my phone to check because it was from the store he then tells me I will be refunded within 7days. This is utter ******* my payment was cash immediate and not on account you guys did not have to wait 7 days for my money to be cleared and reflect in your account I am not having this nonsense. I WILL NEVER BUY FROM YOUR STORE EVER AGAIN N WILL ALWAYS TELL PEOPLE THAT I SEE WEARING YOUR BRAND ABOUT YOUR ****TY RETURN POLICY FOR A CASH REFUND. I’d expect such a policy for online purchases not for an over the counter transaction. EXTREMELY DISSATISFIED WITH THE SERVICE FROM THE STORE LEVEL AT MENLYN MALL INCLUDING YOUR CASH REFUND POLICY!!!
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Ashwyn L
1 reviews | Active since Jun 2019
26 May 2026, 23:16
Bad Customer Service/CASH REFUND - Menlyn Mall
Bad Customer Service - Menlyn Mall, Pretoria I returned an item for refund after 17:00pm at your store in Menlyn Maine, Pretoria I am then told by the cashier that they do not have cash. I then ask him so what must happen because I am not exchanging the item I want my money back! He then suggests that he can refund the debit card so I agreed to that option he then processes the refund I then get a text thinking it my bank notification which I was about to be ignore and when I grab my phone to check because it was from the store he then tells me I will be refunded within 7days. This is utter ******* my payment was cash immediate and not on account you guys did not have to wait 7 days for my money to be cleared and reflect in your account I am not having this nonsense. I WILL NEVER BUY FROM YOUR STORE EVER AGAIN N WILL ALWAYS TELL PEOPLE THAT I SEE WEARING YOUR BRAND ABOUT YOUR ****TY RETURN POLICY FOR A CASH REFUND. I’d expect such a policy for online purchases not for an over the counter transaction. EXTREMELY DISSATISFIED WITH THE SERVICE FROM THE STORE LEVEL AT MENLYN MALL INCLUDING YOUR CASH REFUND POLICY!!!
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Replies (0)BM
Benjamin M
1 reviews | Active since Jul 2023
1 Apr 2026, 07:32
Excellent
I had a very good dlshopping experience with G-Star Raw online store, from ordering to the delivery and receipt of the items I bought, the process was just so seemless
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Benjamin M
1 reviews | Active since Jul 2023
1 Apr 2026, 07:32
Excellent
I had a very good dlshopping experience with G-Star Raw online store, from ordering to the delivery and receipt of the items I bought, the process was just so seemless
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TK
Tafadzwa K
1 reviews | Active since Feb 2026
9 Feb 2026, 11:04
Poor service delivery
Made an order on the 28th of January 2026 and the confirmation states that my order would have arrived in 5-7 working days. To date i still have not received my order and the status has not changed.
Helpful (0)
|Replies (0)TK
Tafadzwa K
1 reviews | Active since Feb 2026
9 Feb 2026, 11:04
Poor service delivery
Made an order on the 28th of January 2026 and the confirmation states that my order would have arrived in 5-7 working days. To date i still have not received my order and the status has not changed.
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Replies (0)LM
Lizanne M
1 reviews | Active since Jan 2026
26 Jan 2026, 20:09
Non existent return policy
Absolutely traumatised by this online store. Purchased a sneaker in December 2025 as a Christmas gift for my husband and the size was too big. Tried to return it to several stores so that he can use it over Christmas and was told that the online store operate independently and it needs to be returned online, through courier. The return site does not work, so had to log a ticket. It’s been countless emails back and forth. Only for the same generic feedback that Aramex is yet to confirm a pick up date. I’ve done returns through couriers before and I know that it’s not a complex process. I am more than a 1.5k less without a shoe that anyone can fit into because the size is so whack and I cant even return it. It’s been a nightmare. Please save your money if you are planning on buying from this horrid brand who do not care for their customers.
Helpful (0)
|Replies (0)LM
Lizanne M
1 reviews | Active since Jan 2026
26 Jan 2026, 20:09
Non existent return policy
Absolutely traumatised by this online store. Purchased a sneaker in December 2025 as a Christmas gift for my husband and the size was too big. Tried to return it to several stores so that he can use it over Christmas and was told that the online store operate independently and it needs to be returned online, through courier. The return site does not work, so had to log a ticket. It’s been countless emails back and forth. Only for the same generic feedback that Aramex is yet to confirm a pick up date. I’ve done returns through couriers before and I know that it’s not a complex process. I am more than a 1.5k less without a shoe that anyone can fit into because the size is so whack and I cant even return it. It’s been a nightmare. Please save your money if you are planning on buying from this horrid brand who do not care for their customers.
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Replies (0)MK
Minah K
1 reviews | Active since Jun 2019
29 Dec 2025, 07:41
Bad service
I am very disappointed with the service I received from G-start at Mall of Africa, first of all the guy who assisted me was unfriendly. He intentionally gave me the wrong size, because they wanted to meet their target. I asked for XS, but he gave me medium. I got to see it when I arrived home. When I checked online stock availability, it showed they don’t have XS. I need G-Star to arrange and pick this up, and give me the correct size, because I don’t have petrol to run around. The name of the cashier is Lehlogonolo or Sandile, he is tall and light in complexion.
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Minah K
1 reviews | Active since Jun 2019
29 Dec 2025, 07:41
Bad service
I am very disappointed with the service I received from G-start at Mall of Africa, first of all the guy who assisted me was unfriendly. He intentionally gave me the wrong size, because they wanted to meet their target. I asked for XS, but he gave me medium. I got to see it when I arrived home. When I checked online stock availability, it showed they don’t have XS. I need G-Star to arrange and pick this up, and give me the correct size, because I don’t have petrol to run around. The name of the cashier is Lehlogonolo or Sandile, he is tall and light in complexion.
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Replies (0)JS
Jayden S
1 reviews | Active since Dec 2025
27 Dec 2025, 21:47
Very disappointing customer service
I am extremely disappointed with the service I received from G-Star. I arranged a return for an unwanted item, but the parcel was not collected on the scheduled date. Since then, I have experienced delays, poor follow-up, and a lack of resolution. I should not have to keep chasing customer service for something as basic as a return collection. This process has been frustrating, inconvenient, and time-consuming, and it does not meet the standard of service I would expect from a brand like G-Star. Overall, this has been a very poor experience, and I am dissatisfied with how my issue has been handled.
Helpful (0)
|Replies (0)JS
Jayden S
1 reviews | Active since Dec 2025
27 Dec 2025, 21:47
Very disappointing customer service
I am extremely disappointed with the service I received from G-Star. I arranged a return for an unwanted item, but the parcel was not collected on the scheduled date. Since then, I have experienced delays, poor follow-up, and a lack of resolution. I should not have to keep chasing customer service for something as basic as a return collection. This process has been frustrating, inconvenient, and time-consuming, and it does not meet the standard of service I would expect from a brand like G-Star. Overall, this has been a very poor experience, and I am dissatisfied with how my issue has been handled.
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