Ashwyn L

Active since Jun 2019

Reviews

Industries

Reviews

13 reviews

2 months ago

Bad Customer Service/CASH REFUND - Menlyn Mall

Bad Customer Service - Menlyn Mall, Pretoria I returned an item for refund after 17:00pm at your store in Menlyn Maine, Pretoria I am then told by the cashier that they do not have cash. I then ask him so what must happen because I am not exchanging the item I want my money back! He then suggests that he can refund the debit card so I agreed to that option he then processes the refund I then get a text thinking it my bank notification which I was about to be ignore and when I grab my phone to check because it was from the store he then tells me I will be refunded within 7days. This is utter ******* my payment was cash immediate and not on account you guys did not have to wait 7 days for my money to be cleared and reflect in your account I am not having this nonsense. I WILL NEVER BUY FROM YOUR STORE EVER AGAIN N WILL ALWAYS TELL PEOPLE THAT I SEE WEARING YOUR BRAND ABOUT YOUR ****TY RETURN POLICY FOR A CASH REFUND. I’d expect such a policy for online purchases not for an over the counter transaction. EXTREMELY DISSATISFIED WITH THE SERVICE FROM THE STORE LEVEL AT MENLYN MALL INCLUDING YOUR CASH REFUND POLICY!!!

0 replies

FNB (First National Bank)

3 months ago

WHY I WILL NOT RECOMMEND FNB TO ANYONE!!!

WHY I WILL NOT RECOMMEND FNB TO ANYBODY!!! Good Day, I refer to the notification received advising that Complaint ***NF has been closed. I would like to place on record that I am extremely dissatisfied with the handling of this matter. Despite receiving numerous emails stating that attempts were made to contact me, I was available at all relevant times and did not receive any actual calls from the complaints department. Furthermore, I responded to the emails sent to me, however my responses appear to have been completely ignored. I was informed that a banker had been assigned to my account, however this individual has been non-existent throughout this process and no assistance or communication has been received from them whatsoever. The only meaningful assistance I received was from Cindy together with the Branch Manager at FNB Menlyn Maine, both of whom contacted me on the very same day that I lodged the complaint after leaving the branch. Closing this complaint without properly engaging with me or resolving the issues raised is unacceptable. I therefore request that this matter be reopened and attended to with urgency, including proper communication from the relevant department. Kind Regards Ashwyn Lottering

1 reply

FNB (First National Bank)

3 months ago

FNB WORST BAD ROTTEN BANK PATHETIC SERVICE LEAVE THEM.

Dear Sir/Madam, I am writing to formally lodge a complaint regarding a failed PayShap instant payment made from my account on 25 April 2026. The payment reflects as successful on the FNB side; however, the recipient has not received the funds. I was advised that the issue lies on the PayShap side, where the payment was not released. I was further informed that the account would be flagged to ensure the funds are released. Despite this, as of 28 April 2026, the funds have still not been received. I have contacted your support team multiple times and received inconsistent and contradictory information: I was initially assured the funds would reflect within 1–2 hours. This did not occur. I was later informed that the only option is to reverse the payment, which will take 7–14 working days. This is unacceptable. I made use of an instant payment service, yet I am now expected to wait up to two weeks to access my own funds due to an apparent system failure. I also visited the Menlyn Maine branch, where I was assisted, but ultimately redirected back to online support without resolution. I require the following: Immediate escalation of this matter. A clear explanation of what caused the failure. Urgent release of the funds OR prioritised reversal (well within the stated 7–14 days). Written confirmation of the steps being taken and expected resolution time. Please treat this as a matter of urgency. If this issue is not resolved promptly, I will escalate it further through formal regulatory channels. Additionally, based on this experience, I am reconsidering my relationship with the bank and request information on the process to close my account. I expect a prompt and definitive response. Regards Ashwyn Lottering

1 reply

Rain

5 months ago

I CANT TERMINATE SERVICE AND YOU DONT CALL ME

Terminating services is a nightmare. I have requested for service to be terminated and still no response I keep sending you emails to the support email address no response. I am loosing my patience with you guys as you keep debiting my bank account despite me requesting to cancel service and also requested that you stop debiting my account and yiu still persist. What must I do to get assistance with this cancellation of my services effective immediately and I do not want to be contacted to be retained I have had enough of BAD SERVICE WITH YOU GUYS I JUST WANT MY SERVICES TERMINATED IMMEDIATELY.

6 replies

GoTyme Bank | Formerly TymeBank

5 months ago

R100.00 CHARGE FOR EXPIRED CARD

I was charged R100.00 card replacement fee while I was advised by the Tyme Bank Ambassador that I will not be charged as the card has expired and I received emails from the bank stating that I should get a new card replaced.

3 replies

Rain

6 months ago

Exceptional After Sales Service – Tershia Richards

Tershia Richards BEST AFTER SALES SERVICE CHAMPION EVER!!! Dear Management Team, I would like to formally commend Tershia Richards for delivering what I can confidently describe as the best after-sales service experience I have ever received. Prior to Tershia contacting me, I was extremely disappointed with the level of service I had experienced and had already made the decision to cancel my service with immediate effect. However, everything changed from the very first interaction I had with her. Tershia was professional, attentive, and highly efficient. She immediately understood my concerns without me having to repeat myself and took the time to summarise my frustrations to ensure we were fully aligned. She clearly explained, step by step, how she intended to resolve each issue. Where matters required escalation to other departments, she proactively managed the process and ensured progress was being made. What truly stood out was her communication and dedication. Tershia kept me informed throughout the day, provided regular updates, and reassured me that she was actively working behind the scenes to resolve my concerns. Her empathy, patience, and genuine willingness to assist went far beyond what I expected. Because of her outstanding service, I decided to remain with your brand when I was fully prepared to arrange for the collection of the modem. That decision was solely influenced by the exceptional care and professionalism she demonstrated. I strongly recommend that Tershia be recognised as a Service Champion for the month of February, if such recognition exists within your organisation. She truly deserves to be incentivised for her dedication and passion. She is an incredible asset to your business and a true reflection of what customer service excellence should look like. Please also extend my appreciation to everyone who assisted her behind the scenes in ensuring that my issues were resolved promptly. Thank you once again for having such a remarkable representative on your team. Kind Regards, Ashwyn Lottering

3 replies

Rain

7 months ago

PASSWORD HACKED CONSTANTLY NO SUPPORT HELP

MY ACCOUNT KEEPS GETTING HACKED AND I HAVE CHANGED THE PASSWORD SO MANY TIMES WITH YOU GUYS AND I AM NOT GETTING DECENT HELP FROM YOUR SUPPORT TEAM. I NEED A HUMAN TO CONTACT ME TO RESOLVE THIS ISSUE ASAP. I WORK FROM HOME ANC THIX IS AFFECTING MY PRODUCTIVITY AS I AM UNABLE TO REACH THE OPTIMAL SPEEDS DUE TO HACKERS INTERRUPTIONS. Please please, please Iam in URGENT NEED OF YOUR ASSISTANCE.

4 replies

Rain

9 months ago

URGENT: I Need A Link To PAY SERVICE DISCONNECTED

Every month I have issues when I need to make payment. My services are disconnected and all I want is to make a payment and your AI whats app response has failed me dismally every other day. Can you please get a human to contact me so that I can make payment and have my service reconnected asap my business looses money everytime you disconnect my service and you guys never speak about reimbur*****t for the times that you drop the ball and cause me such misery. I will not leave you as a service provider because your service works perfect for me it’s the customer service issue that I have a problem with and Im not going anywhere until you guys fix this and make it right.

2 replies

Rain

10 months ago

My Service Disconnected Over A Week After Making Payment

I am very disgusted is the level of service I have received from your app and support team. I have been requesting assistance for over a week with the refence number# ***6

5 replies

Nedbank

17 months ago

Urgent Attention Required: Banking Card Delivery and Account Issues

Dear Nedbank Customer Service, I hope this message finds you well. I am writing to express my dissatisfaction with the level of service I have received from Nedbank. In December 2024/January 2025, I discovered that my account had been closed after I had arranged for my salary to be transferred into my Nedbank account. As a result, I opened a new account with the bank, hoping to continue banking with you. However, it has now been over two months, and I have not received any communication regarding the delivery of my banking cards, which were to be sent to Nedbank Gleneagles (Nedbank The Glen Mall). I have made several attempts to contact the branch via phone, but have been unable to speak with anyone directly. My calls are always routed to the call center, which informs me that the banker linked to my account is the one I should liaise with. This lack of direct communication is frustrating. Additionally, I have noticed that there is now an outstanding balance on my account for bank fees, despite the fact that I have not conducted any transactions. I kindly request that this matter be resolved as soon as possible and that my banking cards be delivered to me directly. Your prompt attention and response to this issue would be greatly appreciated. Kind regards,

0 replies

Review Distribution

5 Star

1 (7.7%)

4 Star

0 (0%)

3 Star

0 (0%)

2 Star

0 (0%)

1 Star

12 (92.3%)

Ashwyn L

Reviews

Bad Customer Service/CASH REFUND - Menlyn Mall

WHY I WILL NOT RECOMMEND FNB TO ANYONE!!!

FNB WORST BAD ROTTEN BANK PATHETIC SERVICE LEAVE THEM.

I CANT TERMINATE SERVICE AND YOU DONT CALL ME

R100.00 CHARGE FOR EXPIRED CARD

Exceptional After Sales Service – Tershia Richards

PASSWORD HACKED CONSTANTLY NO SUPPORT HELP

URGENT: I Need A Link To PAY SERVICE DISCONNECTED

My Service Disconnected Over A Week After Making Payment

Urgent Attention Required: Banking Card Delivery and Account Issues

Review Distribution

About

Community

Businesses

Follow Us