Bad products, worse service

24-06-2023 I bought a TV smart box at the Centurion mall branch. When discussing with the salesman he assured me again and again that if I have a problem I must come back. When I got home I tested it. The remote doesn't work properly, I put 1 app on it and it throws you out every time you access the app. The picture on wifi was so bad you cant watch when you plug in the network cable it still lags. Generally an inferior product. When I came back to the shop the next day I was met with hostility being told that they don't give refunds. This is against the consumer protection act. They got aggressive with me and told me to choose some chargers to the value of the smart box. When I refused and asked for my money back they just say I work here and cant do anything. I now sit with a product that they changed it for that is just as bad as the last. I will be taking this up with the CPA so that in future more people don't get ********** by Gadget paradise.