Extremely Unprofessional Service at Gadget Time – Canal Walk

I visited Gadget Time at Canal Walk today (Saturday 22nd November) to have a privacy screen protector fitted. The staff member who initially assisted me was friendly and provided great service. However, after the screen was app****, I noticed distracting background lines that affected the clarity of my phone. I approached the staff and explained that I was unhappy with how the screen made my phone look.

One of the employees then showed my phone to a man who seemed to be in a position of authority. I’m not sure if he was the manager on duty, as I did not ask, but his behaviour suggested he had some level of seniority because the rest of the team stepped back and allowed him to take over.

Unfortunately, his attitude was extremely unprofessional. He took my phone and looked visibly irritated, and aggressively ripped the screen protector off my phone. He threw it aside and said: “ now we’ll just give you a clear one,” without offering any explanation, apology, or basic courtesy. Even after the situation, he did not make eye contact, greet me, or say anything to address the issue.

What stood out is that the other staff members apologized for the experience, yet the individual who caused the entire issue did not say a single word. A simple, respectful explanation upfront, such as how privacy screen protectors can affect display clarity, would have prevented all of this.

I left the store feeling disrespected and very disappointed. Gadget Time urgently needs to address this kind of behaviour, whether from management or any staff member representing the store.