XBOX remote

I went to them in Tyger valley Mall to buy a Xbox remote. It was a gift for my husband. I do not play games and I am not interested in this field. I asked for a XBox remote and was given one. When we tried it at home, Microsoft said onscreen, that this remote is not 'legal'. We looked closer at the box. It wasn't a XBox remote, it was a XB remote. Not once did they told me it was a R1000 generic remote. Staying in Pretoria, we called them and they said we must bring it in??? Obviously that is impossible. This whole time the service from ANY of the staff is totally UNFRIENDLY - expecially Johan - the manager. He is unbelievable rude. Not once did he say sorry for not knowing that this remote has been 'banned' since October 2023. Eventually it cost me R100 to courier the remote. They refuse to give the money back and my brother bought something for R900 that he could've get at another place for R600.. So I lost another R300. The last R100 is also a lost, All in all I lost R500. I've read a lot of reviews and so many people are unhappy with them and their products. Shame on them!