Bad customer service

I chose galaxy blinds because of the good reviews and what it seemed like impeccable work from their Instagram page. Unfortunately for me I had a bad experience and my issue is still not resolved completely. The ripple curtains both blockout and voile don’t fold as they should. They replaced the blockout apparently they say it was the material, and even when they came to replace one of the curtains measurements was wrong they had to take it back. They are not willing to change the voile, I’m being told by Leon that it costs them a lot of money for the swap, as if I didn’t spend money for the curtains. I paid for a service and I expected quality work and what I paid for. Their communication is very bad, one always have to follow up with them. It’s been a 2 months battle and still going and frankly it’s exhausting