Galencia Property Developments
2|126 reviews
Responds in 289 hours 15 min
IR
Itebogeng R
1 reviews | Active since Member
02 May 2025, 20:37
Terrible after sales service and overall experience
Absolutely terrible experience with a unit at Blue Lake Estate. Firstly, there is no network so you can’t even call your loved ones. Secondly, terrible after sales experience - I had no hot water for three days straight and no one bothered to actually show me where the geyser is and how everything works. Everything related to water, electricity and access I had to figure out on my own. Let’s not even talk about the security risks involved. It’s so disheartening. I really liked these developers but honestly I wouldn’t buy from them.
Helpful (0)
Replies (290)0
Replies (290)Galencia Property Developments's replyOfficial
02 May 2025, 21:28Good day Itebogeng,
Thank you for bringing your concerns to our attention. We sincerely regret to hear about the issues you have been experiencing related to water supply, electricity, and estate security.
At Galencia Property Developments, we take great pride in delivering high standards in both building construction and the overall sales experience. However, kindly note that once a development has been completed and handed over, the ongoing management of maintenance and security becomes the responsibility of the Estate’s Body Corporate.
That said, we value all our clients and homeowners as part of the Galencia family and do not take these matters lightly. We will be escalating your concerns directly to the Body Corporate and will follow up to ensure that the necessary steps are taken to address and resolve the issues as soon as possible.
Thank you once again for your feedback.
Yours sincerely,
Galencia Property Developments
Thank you for bringing your concerns to our attention. We sincerely regret to hear about the issues you have been experiencing related to water supply, electricity, and estate security.
At Galencia Property Developments, we take great pride in delivering high standards in both building construction and the overall sales experience. However, kindly note that once a development has been completed and handed over, the ongoing management of maintenance and security becomes the responsibility of the Estate’s Body Corporate.
That said, we value all our clients and homeowners as part of the Galencia family and do not take these matters lightly. We will be escalating your concerns directly to the Body Corporate and will follow up to ensure that the necessary steps are taken to address and resolve the issues as soon as possible.
Thank you once again for your feedback.
Yours sincerely,
Galencia Property Developments
Best regards,
Galencia Property Developments's reply02 May 2025, 21:28
Official
Good day Itebogeng,
Thank you for bringing your concerns to our attention. We sincerely regret to hear about the issues you have been experiencing related to water supply, electricity, and estate security.
At Galencia Property Developments, we take great pride in delivering high standards in both building construction and the overall sales experience. However, kindly note that once a development has been completed and handed over, the ongoing management of maintenance and security becomes the responsibility of the Estate’s Body Corporate.
That said, we value all our clients and homeowners as part of the Galencia family and do not take these matters lightly. We will be escalating your concerns directly to the Body Corporate and will follow up to ensure that the necessary steps are taken to address and resolve the issues as soon as possible.
Thank you once again for your feedback.
Yours sincerely,
Galencia Property Developments
Thank you for bringing your concerns to our attention. We sincerely regret to hear about the issues you have been experiencing related to water supply, electricity, and estate security.
At Galencia Property Developments, we take great pride in delivering high standards in both building construction and the overall sales experience. However, kindly note that once a development has been completed and handed over, the ongoing management of maintenance and security becomes the responsibility of the Estate’s Body Corporate.
That said, we value all our clients and homeowners as part of the Galencia family and do not take these matters lightly. We will be escalating your concerns directly to the Body Corporate and will follow up to ensure that the necessary steps are taken to address and resolve the issues as soon as possible.
Thank you once again for your feedback.
Yours sincerely,
Galencia Property Developments
Best regards,
IR
Itebogeng R's updateReviewer Update
03 May 2025, 13:15Thanks for your response. I suggest handing over properties to Body Corporates that will not trash your brand. It’s now 5 days into the apartment and I still don’t have hot water and no one seems to know what the issue is.
IR
Itebogeng R's update03 May 2025, 13:15
Reviewer Update
Thanks for your response. I suggest handing over properties to Body Corporates that will not trash your brand. It’s now 5 days into the apartment and I still don’t have hot water and no one seems to know what the issue is.
Galencia Property Developments's replyOfficial
03 May 2025, 13:25Please can you message me your estate unit number to my personal email address at marketing@galencia.co.za
We would like to communicate directly with you and ensure all issues you are having can be addressed with the utmost importance
We would like to communicate directly with you and ensure all issues you are having can be addressed with the utmost importance
Best regards,
Galencia Property Developments's reply03 May 2025, 13:25
Official
Please can you message me your estate unit number to my personal email address at marketing@galencia.co.za
We would like to communicate directly with you and ensure all issues you are having can be addressed with the utmost importance
We would like to communicate directly with you and ensure all issues you are having can be addressed with the utmost importance
Best regards,
IR
Itebogeng R's updateReviewer Update
03 May 2025, 16:18Please send me your email address privately
IR
Itebogeng R's update03 May 2025, 16:18
Reviewer Update
Please send me your email address privately
IR
Itebogeng R's updateReviewer Update
05 May 2025, 20:43Thanks a lot Galencia Team! My issue has been sorted and I have hot running water now. Thanks Adrian and Owen.
IR
Itebogeng R's update05 May 2025, 20:43
Reviewer Update
Thanks a lot Galencia Team! My issue has been sorted and I have hot running water now. Thanks Adrian and Owen.