He was a poor boy, from a poor family...pathetic service

Paid for tickets for my family. Expecting a wonderful experience. Well, they started well, I came from work so I would have been late. Chairs paid for, food, the works. I just made it on time for the movie. I have a password to enter and they give me my arm band to enter.... Here comes a employee who takes the chair from me and say I should pay for that....well, the story goes, my wife arranged with what she said the same person who said he will give me my chair after they took theirs(why he didn’t give it to them when they walked in, Lord knows) I then went to the chairs section where the staff were already loading the truck before the movie starts and give me all sorts of comments. I don’t know why they are like that or if it’s the personality of the staff member but the problem is when I went to the manager he blew me off and said that he knows the guy. What does that even mean? I’m complaining about the service they’re delivering. Well, after 10min of back and forth the wife came and fetch me because she knew something went wrong. The cheeky staff members of this company is pathetic and childish. Even the old man thinking he is a lovely boss. You drive the bakkie, we all know. And then? A customer complained and nothing happens. No apology. No nothing. This is the worst customer service. A lekker movie won’t make the business a better business.