NG
National Gambling Board
Unclaimed Business
NG
National Gambling Board
Unclaimed Business
17 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Score
Ranking
#10
in Business & Legal Services
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.1|17 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Recent reviews (17)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Jacques R
1 reviews | Active since Jan 2020
6 Feb 2026, 07:20
Self-Exclusion Failure – Gauteng Gambling Board Not Enforcing Own Process
I am lodging this complaint regarding the failure of the Gauteng Gambling Board’s self-exclusion process and the serious consequences this has had for my family. My sister has a severe gambling addiction. For months she has neglected her basic responsibilities, including providing for her child, paying only school fees and nothing else during December and January. The situation has caused significant emotional and financial strain on our family. When confronted, she assured us that she had completed and submitted a self-exclusion application 28th of July 2025 with the Gauteng Gambling Board to be barred from gambling venues and platforms. We re**** on this assurance, believing the official process would offer at least some level of protection. Despite this, she is still able to gamble online without any restriction. This raises serious concerns: Either the self-exclusion application was not processed correctly, or There is no effective enforcement or monitoring of online gambling platforms, or The self-exclusion system itself is fundamentally flawed. Self-exclusion is meant to protect vulnerable individuals and their families. When it fails, the damage is real and immediate. In this case, a child is directly affected. I am requesting: A clear explanation of how self-exclusion is enforced, particularly for online gambling. Confirmation of whether the application was received and actioned. Immediate intervention to prevent further gambling access. This is not just a personal issue — it is a public responsibility failure. If the Gambling Board promotes self-exclusion as a safeguard, it must actually work. I expect a formal response and accountability.
Helpful (0)
|Replies (0)JR
Jacques R
1 reviews | Active since Jan 2020
6 Feb 2026, 07:20
Self-Exclusion Failure – Gauteng Gambling Board Not Enforcing Own Process
I am lodging this complaint regarding the failure of the Gauteng Gambling Board’s self-exclusion process and the serious consequences this has had for my family. My sister has a severe gambling addiction. For months she has neglected her basic responsibilities, including providing for her child, paying only school fees and nothing else during December and January. The situation has caused significant emotional and financial strain on our family. When confronted, she assured us that she had completed and submitted a self-exclusion application 28th of July 2025 with the Gauteng Gambling Board to be barred from gambling venues and platforms. We re**** on this assurance, believing the official process would offer at least some level of protection. Despite this, she is still able to gamble online without any restriction. This raises serious concerns: Either the self-exclusion application was not processed correctly, or There is no effective enforcement or monitoring of online gambling platforms, or The self-exclusion system itself is fundamentally flawed. Self-exclusion is meant to protect vulnerable individuals and their families. When it fails, the damage is real and immediate. In this case, a child is directly affected. I am requesting: A clear explanation of how self-exclusion is enforced, particularly for online gambling. Confirmation of whether the application was received and actioned. Immediate intervention to prevent further gambling access. This is not just a personal issue — it is a public responsibility failure. If the Gambling Board promotes self-exclusion as a safeguard, it must actually work. I expect a formal response and accountability.
0
Replies (0)MR
Minet R
1 reviews | Active since Jan 2020
5 Feb 2026, 20:28
SARGF Helpline
I am struggling with gambling and last year 28 the July 2025 I contacted or emailed SARGF Helpline for help and I lost everything.... Tonight I told them that they didn't even read my mail?????? And this is what they said back after almost 7 months??? " We profusely apologise for that. We offer free counselling services and self-exclusion upliftments. What kind of help do you need from us today? Kind regards Disclaimer: The content of this email is confidential and intended for the recipient/s specified in the message only. It is strictly forbidden to share any part of this message with any third party, without written consent of the sender. If you received this message by mistake, please notify the sender and delete the message. In addition the SARGF puts the security of its stakeholders at a high priority. Therefore, we have put efforts into ensuring that our messages are error and virus-free. Unfortunately, full security of this email cannot be ensured, despite our efforts, the data included in emails could be infected, intercepted or *******ed. Therefore, the recipient should check the email for potential threats as the sender nor the SARGF accepts any liabilities for any damage inflicted by viewing the contents of this email. Show trimmed content Why are they there to help but yet from the 28th July 2025 till tonight when I asked them why my documents was never read or received they come back today??????
Helpful (0)
|Replies (0)MR
Minet R
1 reviews | Active since Jan 2020
5 Feb 2026, 20:28
SARGF Helpline
I am struggling with gambling and last year 28 the July 2025 I contacted or emailed SARGF Helpline for help and I lost everything.... Tonight I told them that they didn't even read my mail?????? And this is what they said back after almost 7 months??? " We profusely apologise for that. We offer free counselling services and self-exclusion upliftments. What kind of help do you need from us today? Kind regards Disclaimer: The content of this email is confidential and intended for the recipient/s specified in the message only. It is strictly forbidden to share any part of this message with any third party, without written consent of the sender. If you received this message by mistake, please notify the sender and delete the message. In addition the SARGF puts the security of its stakeholders at a high priority. Therefore, we have put efforts into ensuring that our messages are error and virus-free. Unfortunately, full security of this email cannot be ensured, despite our efforts, the data included in emails could be infected, intercepted or *******ed. Therefore, the recipient should check the email for potential threats as the sender nor the SARGF accepts any liabilities for any damage inflicted by viewing the contents of this email. Show trimmed content Why are they there to help but yet from the 28th July 2025 till tonight when I asked them why my documents was never read or received they come back today??????
0
Replies (0)LS
Lindie S
1 reviews | Active since Jan 2020
29 Jan 2026, 07:14
No Response from National Gambling Board
No Response from National Gambling Board despite follow ups I lodge a formal complaint with the National Gambling Board and was informed via email in December 2025 that their offices would reopen on the 5th January 2026 ,after which my complaint would be reviewed in 7 working days. I sent a follow-up email on Monday 26th January, yet I have still received no response, acknowledgement or update. At this point the review period has long passed. As a regulatory body,the National Gambling Board has a responsibility to communicate clearly and timeously with the public. The lack of feedback and accountability is extremely disappointing and unprofessional. I am requesting a formal response and a update on the status of my complaint as soon as possible
Helpful (0)
|Replies (0)LS
Lindie S
1 reviews | Active since Jan 2020
29 Jan 2026, 07:14
No Response from National Gambling Board
No Response from National Gambling Board despite follow ups I lodge a formal complaint with the National Gambling Board and was informed via email in December 2025 that their offices would reopen on the 5th January 2026 ,after which my complaint would be reviewed in 7 working days. I sent a follow-up email on Monday 26th January, yet I have still received no response, acknowledgement or update. At this point the review period has long passed. As a regulatory body,the National Gambling Board has a responsibility to communicate clearly and timeously with the public. The lack of feedback and accountability is extremely disappointing and unprofessional. I am requesting a formal response and a update on the status of my complaint as soon as possible
0
Replies (0)MM
Melinda M
1 reviews | Active since Jan 2020
16 Jan 2026, 14:54
Looting
Dear south africa. Ga.bling board and the anc.is time u start looking out for ur ppl.this online gambling mst stop.same like Swaziland they wana revoke their lisence.south africaans getting more poor cos this ppl getting more greedy .pls thats y we blacks we wana vote the whites back u dont care about ur ppl but money .is ridiculous .they started ok now jst greedy close them all.if ppl wana gamblle they will go to casinos.this is wrong ppl losing their lives and family cos of this.u dont even monitor them.they rig their machines and u dont care aong u Gettting ur tax that doesn't even help south africans.we want whites back u useless cant run the country . monitor them or close it down period
Helpful (0)
|Replies (0)MM
Melinda M
1 reviews | Active since Jan 2020
16 Jan 2026, 14:54
Looting
Dear south africa. Ga.bling board and the anc.is time u start looking out for ur ppl.this online gambling mst stop.same like Swaziland they wana revoke their lisence.south africaans getting more poor cos this ppl getting more greedy .pls thats y we blacks we wana vote the whites back u dont care about ur ppl but money .is ridiculous .they started ok now jst greedy close them all.if ppl wana gamblle they will go to casinos.this is wrong ppl losing their lives and family cos of this.u dont even monitor them.they rig their machines and u dont care aong u Gettting ur tax that doesn't even help south africans.we want whites back u useless cant run the country . monitor them or close it down period
0
Replies (0)CK
Caroline K
1 reviews | Active since Jan 2020
1 Jan 2026, 14:08
NGB look Into Hollywood
This is just there by name?? Does it really exist? Why we getting ********** while we have NGB ?? HOLLYWOODBETS is doing soo well with Making sure we are left dry and no winnings... Even if deposit 20 times in 1 day.. U will nver win... Where can we report NGB Since they not looking into this... ***** we play with our hard earned money. But we still not getting anything...
Helpful (0)
|Replies (0)CK
Caroline K
1 reviews | Active since Jan 2020
1 Jan 2026, 14:08
NGB look Into Hollywood
This is just there by name?? Does it really exist? Why we getting ********** while we have NGB ?? HOLLYWOODBETS is doing soo well with Making sure we are left dry and no winnings... Even if deposit 20 times in 1 day.. U will nver win... Where can we report NGB Since they not looking into this... ***** we play with our hard earned money. But we still not getting anything...
0
Replies (0)NK
Nelisiwe K
1 reviews | Active since Jan 2020
22 Dec 2025, 13:37
Please help me
I had an issue where I wanted to withdraw the credit on the account and this was top up credit. They mentioned I cannot withdraw this as their policies and regulations. First call with Agent was okay but I needed to know if I could have any other options for this. I was then passed to TL which traumatise me and felt unsafe. I felt like you guys promote gambling addict and im really scared of what I just went through thinking of how many people are forced to participate for your own benefit. Worse your customer service team makes it worse, they make sure you are insulted in the process. Listen to the call how sarcastic it was and for your knowledge, I topped up not knowing that I won't be able to withdraw. The voucher was from the gift card I got from work and was willing to convert it to money for christmas things for my kids as we only get paid month end. You did not just ruin my plans for my kids but you made my first experience with you very traumatic , I hope my complaint with HELLO Peter will make sense but please listen to the call I might be over judging. Zamokuhle Line manager in Durban Minenhle team member in durban Ref: 33110427 Subject: Voucher withdrawal. The whole struggle is for them to put me down while struggling. HOLLYWOOD BET starved my kids I will never forget this.
Helpful (0)
|Replies (0)NK
Nelisiwe K
1 reviews | Active since Jan 2020
22 Dec 2025, 13:37
Please help me
I had an issue where I wanted to withdraw the credit on the account and this was top up credit. They mentioned I cannot withdraw this as their policies and regulations. First call with Agent was okay but I needed to know if I could have any other options for this. I was then passed to TL which traumatise me and felt unsafe. I felt like you guys promote gambling addict and im really scared of what I just went through thinking of how many people are forced to participate for your own benefit. Worse your customer service team makes it worse, they make sure you are insulted in the process. Listen to the call how sarcastic it was and for your knowledge, I topped up not knowing that I won't be able to withdraw. The voucher was from the gift card I got from work and was willing to convert it to money for christmas things for my kids as we only get paid month end. You did not just ruin my plans for my kids but you made my first experience with you very traumatic , I hope my complaint with HELLO Peter will make sense but please listen to the call I might be over judging. Zamokuhle Line manager in Durban Minenhle team member in durban Ref: 33110427 Subject: Voucher withdrawal. The whole struggle is for them to put me down while struggling. HOLLYWOOD BET starved my kids I will never forget this.
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Replies (0)