JR
Jacques R
Active since May 2020
6
Reviews
0
Industries
Reviews
6 reviews2 months ago
Self-Exclusion Failure – Gauteng Gambling Board Not Enforcing Own Process
I am lodging this complaint regarding the failure of the Gauteng Gambling Board’s self-exclusion process and the serious consequences this has had for my family. My sister has a severe gambling addiction. For months she has neglected her basic responsibilities, including providing for her child, paying only school fees and nothing else during December and January. The situation has caused significant emotional and financial strain on our family. When confronted, she assured us that she had completed and submitted a self-exclusion application 28th of July 2025 with the Gauteng Gambling Board to be barred from gambling venues and platforms. We re**** on this assurance, believing the official process would offer at least some level of protection. Despite this, she is still able to gamble online without any restriction. This raises serious concerns: Either the self-exclusion application was not processed correctly, or There is no effective enforcement or monitoring of online gambling platforms, or The self-exclusion system itself is fundamentally flawed. Self-exclusion is meant to protect vulnerable individuals and their families. When it fails, the damage is real and immediate. In this case, a child is directly affected. I am requesting: A clear explanation of how self-exclusion is enforced, particularly for online gambling. Confirmation of whether the application was received and actioned. Immediate intervention to prevent further gambling access. This is not just a personal issue — it is a public responsibility failure. If the Gambling Board promotes self-exclusion as a safeguard, it must actually work. I expect a formal response and accountability.
0 replies
5 months ago
BE CAREFUL! FNB Short-Term Insurance.
I am writing to raise a serious complaint regarding the handling of my motor vehicle insurance policies with FNB Short-Term Insurance. I previously owned a Honda Ballade, which was financed through WesBank and insured under my FNB Short-Term Insurance policy. I subsequently traded in the Honda Ballade for a Honda BR-V, also financed by WesBank. At the time, I contacted FNB to add the new vehicle to my insurance. However, instead of adding the BR-V to my existing policy, a new policy number was created. As a result, the system failed to detect that my old Honda Ballade was still listed and active under my previous policy. Shockingly, I have now discovered that I have been paying insurance premiums for the Honda Ballade for the past 25 months, despite having traded it in. On 12 November 2025, I spoke to Tinko from your call centre (call between 14:57 and 15:03), who confirmed that this situation is indeed irregular. He further advised that the correct process should have been to ask whether I was replacing an existing vehicle or insuring a new additional vehicle at the time the BR-V was added. I find this oversight unacceptable and expect an urgent investigation and resolution. I request: Immediate cancellation of the old Honda Ballade policy, effective from the date of the vehicle’s trade-in. Full refund of all premiums incorrectly charged since that date. Written confirmation of corrective actions taken to prevent such occurrences in the future. Please treat this matter with urgency and confirm receipt of this complaint.
106 replies
20 months ago
Fear-Mongering Tactics
I had an unprofessional experience with Marelize regarding an outstanding balance dispute. She suggested communicating via WhatsApp to reduce costs, claiming that a phone call costing R34 is too expensive and is added to the bill each time, despite my concerns that proper procedures had not been followed. Even more concerning is that she was unaware I am already in my second month of making payments. When I questioned this, she used fear-mongering tactics by threatening to blacklist me, which I found both inappropriate and unprofessional. It seems that the business relies on ************ rather than following correct procedures to resolve disputes. I expect businesses to handle matters professionally and transparently, which unfortunately was not the case here.
0 replies
21 months ago
Stay away! Invoice Altering and Poor Customer Service
I am writing to express my serious concerns about my recent experience with Trailarent. My name is Jacques Rossouw, and along with Janine Swanepoel, I rented a trailer from Trailarent on the 3rd of July 2024 at 15:11, returning it the following day before 16:00. Our experience has been nothing short of a nightmare due to several discrepancies and issues related to the invoice and subsequent charges. Here are the major issues we encountered: Invoice Discrepancies: Upon hiring the trailer, our invoice stated the trailer number as 764, and no checks were conducted with us at that time. When we returned the trailer, again, no checks were performed. We were later contacted and informed that the spare wheel was missing, followed by an invoice for R1800 to replace it. Altered Invoice: Upon requesting the original invoice, we received a photo showing multiple changes and alterations. The trailer number had been altered, and there were no initials from us acknowledging this change. The checklist on Trailarent's copy was filled in, while ours remained blank. Notably, the item "Spare wheel given" was initially marked "yes" and then altered to "no." Unclear Video Footage: The video footage provided to us does not clearly show the trailer number, making it difficult to verify that the footage corresponds to the trailer we rented. This raises serious doubts about the authenticity of the evidence provided. Poor Customer Service: Despite requesting the contact details for Trailarent's head office and their legal representatives three times, we have not received this information. Instead, we have received voice notes threatening that we are being handed over to attorneys, that our credit records will be negatively affected, and that we are banned from hiring any trailers from Trailarent in the future. For your reference, we have photos of the invoice highlighting these discrepancies. This experience has been extremely frustrating and unacceptable. We request a thorough review and explanation of the changes made to the invoice, clear and verifiable evidence regarding the spare wheel's status at the time of return, and the contact details for Trailarent's head office and legal representatives. We believe these steps are necessary to resolve this matter fairly and transparently. We look forward to Trailarent's prompt response and cooperation in addressing our concerns. This kind of service and treatment is completely unacceptable, and we advise others to be cautious when dealing with Trailarent.
0 replies
25 months ago
Optimi college to Newdebt management collector!
I studied CAPM passed. The same day signed up to study PMP. So I literally agreed to the amount to be deducted from the very same account they deducted from in the past. After they and I confirmed everything, they gave me my logg in details to start the course. Now my account was not payed and a Debt collector is now knocking. Please explain the logic.
56 replies
72 months ago
WESBANK - Private Finance
Hello Peter, So in the current climate, I tried to steer clear of payment holidays. So I decided to sell my Motorcycle because trading it in for a small car was also a tried option. Miraculously i found a private buyer that would take over the settlement on my Motorcycle. He received a go ahead from his bank for finance. But Wesbank needs to help me with what ever paper work/ guidance I need for the sale to happen. I have phoned Wesbank and they actually answer, got put through to 3 people and later they just gave me a number for Private Sales. I phoned and only received a message about COVID. Emailed, twice. How can one department work and answer and the other not? And how long do we need to wait or can I tell my buyer that he should shop somewhere else due to Wesbank that cant do business. Also then consider this my application for a Payment holiday... Dont understand why they would risk losing monies and not gain a new client.. Regards
210 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
6 (100%)