SARGF Helpline

I am struggling with gambling and last year 28 the July 2025 I contacted or emailed SARGF Helpline for help and I lost everything.... Tonight I told them that they didn't even read my mail??????

And this is what they said back after almost 7 months??? " We profusely apologise for that. We offer free counselling services and self-exclusion upliftments. What kind of help do you need from us today?

Kind regards

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Why are they there to help but yet from the 28th July 2025 till tonight when I asked them why my documents was never read or received they come back today??????