Poor Quality product (Geyser)

I've reported my leaking geyser at Gap Geysers as it was still under guarantee... on the 20th of May 2022 and they haven't paid me since they've been liquidated and can't replace it with a new one. I have filled out all required documents, signed and emailed to Robert@gapgeysers.co.za. They kept saying that liquidators will only release payments on the last day of the month(Month end) I haven't received anything and my email are not attended anymore.