Shocking experience!!!

Shocking experience, My garage door fell off the track due to the cable snapping - confirmed by the technician that replaced the cable. Other companies quoted around R5k to replace the cable and reinstall the door. These guys started the job and I kept asking for a quote and they said their boss would call. They ended up charging me double for an incomplete job which was daylight ******* and then asked for a further R3k to change the channels. I paid them in full and they put some guard rails in place and gave me a guarantee on that job but when I asked for an incident report for the insurers they gave me the run around saying they were closed for the holidays etc. Now after a week of further run around they are saying they cannot write a report as I didn't give them the subsequent job despite the guarantee for the almost R10k I paid them. Totally ********* and ***** as they don't even respond anymore, Save your money and choose someone more reputable, Reading the other reviews it looks like this business is doomed anyway. Stay away