Lack of transparency, empathy, and accountability

If I had the option to give zero stars, I absolutely would. The trauma our family has endured due to this hospital is unbearable.

Our mother was admitted for a back operation under the care of Dr. Keetse. A few weeks later, we received a devastating call from Dr. Keetse informing us that she had suffered a major stroke and was later declared brain dead.

What hurts the most is that while she was on life support, Dr. Keetse urged us to consider switching it off, stating that nothing more could be done. To make matters worse, a psychologist was brought in—not to offer counseling or support, but simply to express condolences and confirm that our mother was no more. That was it. No compassion, no proper guidance—just a cold, clinical dismissal of our pain.

Our biggest frustration is that we requested to speak to other doctors who had been involved in our mother's care, yet we were told that if we were lucky, we might see them. Lucky? Imagine trusting a hospital with your loved one’s life for a routine operation, only to be blindsided with the news that they are suddenly brain dead—without a clear or proper explanation.

The lack of transparency, empathy, and accountability is beyond unacceptable. If I ever hear of this hospital again, I swear it would break me all over again. And Dr. Keetse, the very doctor who showed us no compassion, I hope you realize the impact of your cold-hearted approach.

This experience has left us deeply traumatized, and I would never recommend this hospital to anyone.