GC
Garden Court Hatfield
Unclaimed Business
GC
Garden Court Hatfield
Unclaimed Business
1 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Ranked In Travel & Vacation
#9NPS Score
0Unlikely
Ranking
#9
in Travel & Vacation
NPS Score
0
Recommended: Unlikely
Review Distribution
1|1 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceBG
Bonginkosi G
1 reviews | Active since Jan 2020
14 Nov 2025, 04:56
Booked and paid for Garden court Hatfield but moved to Stay Easy Acardia
Good Day, I am writing to express my deep disappointment regarding my recent experience. I had booked and paid in advance for accommodation at Garden Court Hatfield, and my company had already settled the payment. However, upon arrival, I was informed that the hotel was overbooked and that I should instead move to StayEasy — a hotel with a noticeably lower rating than Garden Court. I was told that attempts were made to call me, yet I have no missed calls. Regardless, the fact remains that I had booked and paid ahead of time specifically to stay at Garden Court. I expected my reservation to be honoured. I was offered the shuttle to another hotel back and forth and the Manager offered to settle but dinner which I am thankful for but still that does not erase the wrongdoing that the Southern sun has committed. This experience was shocking and extremely upsetting. I would not wish such an inconvenience on anyone. Please see the booking details below ACCOMMODATION BOOKING ISSUED : 14523309 Garden Court - Hatfield Pretoria Tel : +2712 432 9600 Cnr End and Pretorius Streets, Hatfield, Pretoria, 0028, Gauteng, South Africa Fax No : +27 (12 ) 432 9601 Email : gchatfield.reservations@southernsun.com Guest Name(s) Check In Date Check - In Time Room Type Taxes Room Rate Without Taxes Room Description Form Of Payment Voucher Good For Transfer Details Notes Mr Bonginkosi Gumede 12 November 2025 Check Out Date 13 November 2025 14:00 Check - Out Time 11:00 Standard 1 Bed Double Non Smoking 12 Nov 2025 to 13 Nov 2025 12 Nov 2025 to 13 Nov 2025 ZAR 0.00 (Per Night) ZAR 1,630.00 (Per Night) N1QGG4 Bill Back Breakfast,Dinner,Taxes,Accommodation,Soft Drinks
Helpful (0)
|Replies (0)BG
Bonginkosi G
1 reviews | Active since Jan 2020
14 Nov 2025, 04:56
Booked and paid for Garden court Hatfield but moved to Stay Easy Acardia
Good Day, I am writing to express my deep disappointment regarding my recent experience. I had booked and paid in advance for accommodation at Garden Court Hatfield, and my company had already settled the payment. However, upon arrival, I was informed that the hotel was overbooked and that I should instead move to StayEasy — a hotel with a noticeably lower rating than Garden Court. I was told that attempts were made to call me, yet I have no missed calls. Regardless, the fact remains that I had booked and paid ahead of time specifically to stay at Garden Court. I expected my reservation to be honoured. I was offered the shuttle to another hotel back and forth and the Manager offered to settle but dinner which I am thankful for but still that does not erase the wrongdoing that the Southern sun has committed. This experience was shocking and extremely upsetting. I would not wish such an inconvenience on anyone. Please see the booking details below ACCOMMODATION BOOKING ISSUED : 14523309 Garden Court - Hatfield Pretoria Tel : +2712 432 9600 Cnr End and Pretorius Streets, Hatfield, Pretoria, 0028, Gauteng, South Africa Fax No : +27 (12 ) 432 9601 Email : gchatfield.reservations@southernsun.com Guest Name(s) Check In Date Check - In Time Room Type Taxes Room Rate Without Taxes Room Description Form Of Payment Voucher Good For Transfer Details Notes Mr Bonginkosi Gumede 12 November 2025 Check Out Date 13 November 2025 14:00 Check - Out Time 11:00 Standard 1 Bed Double Non Smoking 12 Nov 2025 to 13 Nov 2025 12 Nov 2025 to 13 Nov 2025 ZAR 0.00 (Per Night) ZAR 1,630.00 (Per Night) N1QGG4 Bill Back Breakfast,Dinner,Taxes,Accommodation,Soft Drinks
0
Replies (0)KT
Kaizer T
1 reviews | Active since Jan 2020
10 Apr 2025, 17:42
Consistent bad service
Here's a polished version of your message: Dear Garen Court Hatfield, I'm writing to bring to your attention some issues I've been experiencing with your establishment. Despite multiple attempts, I've been struggling to get assistance with my concerns. On two separate occasions, I've been asked to hold for 10 minutes between 19:00 and 19:30, only to be told that the supervisor is unavailable. Furthermore, I'm still awaiting a refund of R100 from June last year. I would appreciate it if you could look into this matter urgently. Additionally, I'd like to inquire about the status of my deposits. I've noticed that whenever I visit, I'm made to wait while they verify the deposits. Could you please confirm whether my deposits have been received and processed correctly? Lastly, I'd like to request that my loyalty points be app**** to my current booking. I would appreciate your assistance with this matter. Thank you for your attention to these issues. I look forward to hearing from you soon. Best regards, Kaizer Tsotetsi 7023722
Helpful (0)
|Replies (0)KT
Kaizer T
1 reviews | Active since Jan 2020
10 Apr 2025, 17:42
Consistent bad service
Here's a polished version of your message: Dear Garen Court Hatfield, I'm writing to bring to your attention some issues I've been experiencing with your establishment. Despite multiple attempts, I've been struggling to get assistance with my concerns. On two separate occasions, I've been asked to hold for 10 minutes between 19:00 and 19:30, only to be told that the supervisor is unavailable. Furthermore, I'm still awaiting a refund of R100 from June last year. I would appreciate it if you could look into this matter urgently. Additionally, I'd like to inquire about the status of my deposits. I've noticed that whenever I visit, I'm made to wait while they verify the deposits. Could you please confirm whether my deposits have been received and processed correctly? Lastly, I'd like to request that my loyalty points be app**** to my current booking. I would appreciate your assistance with this matter. Thank you for your attention to these issues. I look forward to hearing from you soon. Best regards, Kaizer Tsotetsi 7023722
0
Replies (0)CM
CHANTEL M
1 reviews | Active since Jan 2020
7 Jan 2025, 13:57
EXCELLENT SERVICE
Me and my family went to Garden Court HATFIELD on CHRISTMAS DAY 25/12/24 WOW wonderful service lunch excellent WANDA & CHARLOTTE & KWAKHO excellent professional i will surely go back the gate MALUME that worked on xmas he is friendly and helpful Well done Garden Court !!!!! I am making sure i recommend your via word of mouth. :-)
Helpful (0)
|Replies (0)CM
CHANTEL M
1 reviews | Active since Jan 2020
7 Jan 2025, 13:57
EXCELLENT SERVICE
Me and my family went to Garden Court HATFIELD on CHRISTMAS DAY 25/12/24 WOW wonderful service lunch excellent WANDA & CHARLOTTE & KWAKHO excellent professional i will surely go back the gate MALUME that worked on xmas he is friendly and helpful Well done Garden Court !!!!! I am making sure i recommend your via word of mouth. :-)
0
Replies (0)NM
DM
Dexter M
1 reviews | Active since Jan 2020
13 May 2024, 09:44
Be careful when going through Garden Court Hatfield Boomgate
I had a nasty experience with Garden Court Hatfield in two weeks, first was the Reception staff who did not pay attention to a guest, they responded to me not even looking at me but looking at their keyboards, I called them to order however, the male attendant continued going through folders on the desk still not paying attention to what I'm saying. The following week I had meeting with my associates at the same venue, when driving in, coming to their boomgate, I found the boom upright (opened), I drove through but just as I drive the boom closed, hitting my vehicle on the windscreen and mind you, the boom has spikes on the floor, my left front tyre was punctured and I laid a claim but was told there's nothing they can do because there is a disclaimer. I'm disappointed that this is the business operation of Southern Sun. Secondly, there is no warning sign that says, 'If boom is upright (open), stop and wait for the boom to close'. Why have spikes at entrance boomgate ? You cannot let innocent customers incur damages to their vehicles only to tell them there is a disclaimer. Management must put a visible sign as I suggested above to warn innocent drivers because apparently their boom resets or reboots at certain times on it own but the Manager will not admit to that.
Helpful (0)
|Replies (0)DM
Dexter M
1 reviews | Active since Jan 2020
13 May 2024, 09:44
Be careful when going through Garden Court Hatfield Boomgate
I had a nasty experience with Garden Court Hatfield in two weeks, first was the Reception staff who did not pay attention to a guest, they responded to me not even looking at me but looking at their keyboards, I called them to order however, the male attendant continued going through folders on the desk still not paying attention to what I'm saying. The following week I had meeting with my associates at the same venue, when driving in, coming to their boomgate, I found the boom upright (opened), I drove through but just as I drive the boom closed, hitting my vehicle on the windscreen and mind you, the boom has spikes on the floor, my left front tyre was punctured and I laid a claim but was told there's nothing they can do because there is a disclaimer. I'm disappointed that this is the business operation of Southern Sun. Secondly, there is no warning sign that says, 'If boom is upright (open), stop and wait for the boom to close'. Why have spikes at entrance boomgate ? You cannot let innocent customers incur damages to their vehicles only to tell them there is a disclaimer. Management must put a visible sign as I suggested above to warn innocent drivers because apparently their boom resets or reboots at certain times on it own but the Manager will not admit to that.
0
Replies (0)VM
Vusumuzi M
1 reviews | Active since Jan 2020
3 Aug 2021, 17:34
Homely experience at Garden Court Hatfield thanks to Ms Nancy Maleka
I have visited Garden Court Hatfield several times and the hotel staff at this establishment makes me feel at home every time when I'm in Pretoria. This makes my first choice of accommodation in this city. Tonight (03 August 2021) the Chef made my day. Thought the day I had a difficult day but Ms Nancy Maleka made sure I feel at home, she prepared aside vergies those being served had mushroom since I'm allergic I could not eat mushroom. Ngiya bonga ma!
Helpful (0)
|Replies (0)VM
Vusumuzi M
1 reviews | Active since Jan 2020
3 Aug 2021, 17:34
Homely experience at Garden Court Hatfield thanks to Ms Nancy Maleka
I have visited Garden Court Hatfield several times and the hotel staff at this establishment makes me feel at home every time when I'm in Pretoria. This makes my first choice of accommodation in this city. Tonight (03 August 2021) the Chef made my day. Thought the day I had a difficult day but Ms Nancy Maleka made sure I feel at home, she prepared aside vergies those being served had mushroom since I'm allergic I could not eat mushroom. Ngiya bonga ma!
0
Replies (0)NP
Nonzwaki P
1 reviews | Active since Jan 2020
2 Apr 2019, 07:23
Bad service
I made an online booking on Saturday the 30th and paid electronically but I received an email stating that there was a technical error and funds will be returned to my account within 72 hrs max. I have since not received my money back and attempts to contact the hotel went cold as I was sent from pillar to post.
Helpful (0)
|Replies (0)NP
Nonzwaki P
1 reviews | Active since Jan 2020
2 Apr 2019, 07:23
Bad service
I made an online booking on Saturday the 30th and paid electronically but I received an email stating that there was a technical error and funds will be returned to my account within 72 hrs max. I have since not received my money back and attempts to contact the hotel went cold as I was sent from pillar to post.
0
Replies (0)SM