GC
Garden Court Sandton
Unclaimed Business
GC
Garden Court Sandton
Unclaimed Business
2 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#9
in Travel & Vacation
NPS Score
-100
Recommended: Unlikely
Review Distribution
3|2 Reviews
Jun '25 - May '26
5(50%)
4(0%)
3(0%)
2(0%)
1(50%)
5(50%)
4(0%)
3(0%)
2(0%)
1(50%)
Frequently Asked Questions About Garden Court Sandton
Garden Court Sandton has a TrustIndex of 0 out of 10 on Hellopeter, based on 2 reviews in the last 12 months. Hellopeter has tracked Garden Court Sandton across 6 total reviews. How is the TrustIndex calculated? →
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceSJ
Shenaaz J
1 reviews | Active since Jan 2020
6 Jan 2026, 18:21
We had a confirmed and fully paid family room booking and had informed the hotel that our son uses a wheelchair
We had a confirmed and fully paid family room booking and had informed the hotel that our son uses a wheelchair. On arrival at approximately 21:00, we discovered that his wheelchair could not fit through the room and bathroom doors. We were advised that the only alternative was a paraplegic room with a connecting room at an additional 50% cost, which we could not afford. After 22:00 on New Year’s Eve, we were told that without paying the extra amount, no assistance could be provided. We were also denied an immediate refund, leaving us without accommodation or access to our funds. This experience felt discriminatory, as the advertised family policy did not apply to us solely because our child uses a wheelchair. Six days later, we are still awaiting our refund.
Helpful (0)
|Replies (0)SJ
Shenaaz J
1 reviews | Active since Jan 2020
6 Jan 2026, 18:21
We had a confirmed and fully paid family room booking and had informed the hotel that our son uses a wheelchair
We had a confirmed and fully paid family room booking and had informed the hotel that our son uses a wheelchair. On arrival at approximately 21:00, we discovered that his wheelchair could not fit through the room and bathroom doors. We were advised that the only alternative was a paraplegic room with a connecting room at an additional 50% cost, which we could not afford. After 22:00 on New Year’s Eve, we were told that without paying the extra amount, no assistance could be provided. We were also denied an immediate refund, leaving us without accommodation or access to our funds. This experience felt discriminatory, as the advertised family policy did not apply to us solely because our child uses a wheelchair. Six days later, we are still awaiting our refund.
0
Replies (0)MM
Mathabantsho M
1 reviews | Active since Jan 2020
6 Aug 2025, 19:37
Best customer service from Mzuzile
This compliment is about Mzuzile, he is a gentleman, respectful and has good customer service skills. Keep up the good work Mzuzile we need more people like you. You are not just there for money
Helpful (0)
|Replies (0)MM
Mathabantsho M
1 reviews | Active since Jan 2020
6 Aug 2025, 19:37
Best customer service from Mzuzile
This compliment is about Mzuzile, he is a gentleman, respectful and has good customer service skills. Keep up the good work Mzuzile we need more people like you. You are not just there for money
0
Replies (0)AT
Ati T
1 reviews | Active since Jan 2020
26 Sept 2024, 06:58
Bad service
Good day My husband and I were very unhappy with our stay First we had very bad service from the restaurant the rifts grill and bar Both evenings we waited over an hour for a simple malva pudding The staff was very disrespectful my husband asked for the bill they walked passed him waiting another 45 mins until he demanded it( this was an issue of race as all black customers came n went n were served politely. This was not the first stay at this hotel where we experienced the same treatment from the restaurant. Secondly we stayed in room 337 the first evening which was okay we moved the next day to a family room 650 in which we found hair in the bathtub as if someone was shaving and all the tiny hair was stuck the bath tub also had brown stains and the dresser was sticky. We immediately called n the manager came to inspect n we were told it would be cleaned. Only an hour later someone came to clean! Lastly reception staff was so rude again waiting for 45 mins to pay the bill and rudely questioned if we paid! For a southern this was horrible service, never did we ever experience such bad service at any hotels throughout South Africa as we frequent travellers I hope you can address this issue
Helpful (0)
|Replies (0)AT
Ati T
1 reviews | Active since Jan 2020
26 Sept 2024, 06:58
Bad service
Good day My husband and I were very unhappy with our stay First we had very bad service from the restaurant the rifts grill and bar Both evenings we waited over an hour for a simple malva pudding The staff was very disrespectful my husband asked for the bill they walked passed him waiting another 45 mins until he demanded it( this was an issue of race as all black customers came n went n were served politely. This was not the first stay at this hotel where we experienced the same treatment from the restaurant. Secondly we stayed in room 337 the first evening which was okay we moved the next day to a family room 650 in which we found hair in the bathtub as if someone was shaving and all the tiny hair was stuck the bath tub also had brown stains and the dresser was sticky. We immediately called n the manager came to inspect n we were told it would be cleaned. Only an hour later someone came to clean! Lastly reception staff was so rude again waiting for 45 mins to pay the bill and rudely questioned if we paid! For a southern this was horrible service, never did we ever experience such bad service at any hotels throughout South Africa as we frequent travellers I hope you can address this issue
0
Replies (0)MK
Matshidiso K
1 reviews | Active since Jan 2020
12 May 2021, 09:20
Unrefunded customer
Garden Court Milpark was the worst experience ever. My mother booked a room online in 2020 and upon arrival, she was told they cannot find her booking even with her proof of payment in hand. She literally had to make a new booking and they promised they would refund her. She STILL has not been refunded to this day after many complaints! Terrible and appalling experience to say the least.
Helpful (0)
|Replies (0)MK
Matshidiso K
1 reviews | Active since Jan 2020
12 May 2021, 09:20
Unrefunded customer
Garden Court Milpark was the worst experience ever. My mother booked a room online in 2020 and upon arrival, she was told they cannot find her booking even with her proof of payment in hand. She literally had to make a new booking and they promised they would refund her. She STILL has not been refunded to this day after many complaints! Terrible and appalling experience to say the least.
0
Replies (0)DMDM
Dr M Dr M
1 reviews | Active since Jan 2020
14 Nov 2019, 09:39
Poor handling of Customer matter by Tsogo Sun
I recently met with Hope Mabaso from Tsogo Sun to discuss concerns over how a matter had been handled by Tsogo Sun. Hope, a manager at the Hotel Group assured me that he would resolve the matter and provide me with feedback within 3 days. It has been 3 weeks and I am still waiting. I am hugely disappointed in Tsogo Sun having been a customer for a number of years.
Helpful (0)
|Replies (0)DMDM
Dr M Dr M
1 reviews | Active since Jan 2020
14 Nov 2019, 09:39
Poor handling of Customer matter by Tsogo Sun
I recently met with Hope Mabaso from Tsogo Sun to discuss concerns over how a matter had been handled by Tsogo Sun. Hope, a manager at the Hotel Group assured me that he would resolve the matter and provide me with feedback within 3 days. It has been 3 weeks and I am still waiting. I am hugely disappointed in Tsogo Sun having been a customer for a number of years.
0
Replies (0)TN
Thulisile Ngidi-maphumulo
1 reviews | Active since Jan 2020
23 Sept 2019, 08:37
Excellent customer service
Enjoyed my stay,breakfast was excelkent.staff very freindly and responed prompty and very helpfull.
Helpful (0)
|Replies (0)TN
Thulisile Ngidi-maphumulo
1 reviews | Active since Jan 2020
23 Sept 2019, 08:37
Excellent customer service
Enjoyed my stay,breakfast was excelkent.staff very freindly and responed prompty and very helpfull.
0
Replies (0)