Unprofessional behaviour and ***********

Good day. I want to report a bad service and *********** staff of garden court UMhlanga. On 2024-05-26 I checked in with my colleagues and we were travelling for work and our check out was supposed to be 2024-06-02 unfortunately due to other duties we had to check out on the 1st of June 2024 which I communicated with them on time on the 2024-06-30 I advised them that I will check out on the the 1st of June . Therefore I would require the refund of one night that is outstanding and I was advised that I will get my refund instantly on the checking out. On the day of checking out we found a lady by the name of Angel and she told me that I can’t get the refund instantly or on the spot and then said but I was here a day before and I was told it’s possible to get a refund back. She said there is no such and she gave me a refund form to complete which I comp**** and did correctly complete it. On the 6 of June 2024 I made a follow up with one of the manager by the name Noluthando Dlamini and I explained to her that if I don’t get the refund before the 11th of June it will affect my salary because they will open a state debt in my salary since I was travelling for work and the money belongs to my work. She seems to understood and speed track the process however I was surprised when she send me another refund form and she cited that the one that I was given by Angel is wrong and she also requested me to send the form to my other colleagues who were affected by the same issue. I was shocked that I am now tasked to do the administration of Garden court UMhlanga staff. Be that may be I did send the form and it was completed by me correctly so, I waited for the refund until to date when I make follow ups I was taken from piller to post and told that the account I gave it’s wrong funny when I ask Angel what is the account she gave the correct one that I supp**** them, then she said the finance team says it’s closed the account I asked them that I urgently need the money she took me to her front office mananger named Merryl Ramiah whom was extremely rude towards me and she hung down the phone on me twice and I was told there is nothing they can do I should wait. As I speak I have a state debt in my account which I will have to pay interest on it for the *********** of UMhlanga garden court. I really need assistance in this matter it has affected my financial status very negatively