Extremely Unprofessional Behaviour & Ongoing Poor Service

I have been dealing with constant problems with this garden service for months. The team repeatedly does not follow instructions, and I have had to ask the same things over and over — especially something as basic as pulling out ****s as they go. I’ve been asking for months, and nothing ever changes.

Last week I specifically told them to focus only on removing the ****s in the grass because they usually just cut over them. Even then, they spent an hour and only completed one small section.

The situation escalated this week when I simply asked the team to start on the neighbour’s side first so I could move my cars and sort out my dogs. Instead of handling this professionally, Juan phoned me and told me I “can’t tell them what to do.” When I mentioned that this lack of flexibility was a concern and that I might look for another service, he swore at me, telling me to “f***ing get a new garden service.”

Although he later called to apologise, the apology did not change the fact that his behaviour was completely unacceptable. After reflecting on it, I realised I am not over it. His treatment was disrespectful, aggressive, and unprofessional — no apology can undo that.

To make matters worse, the service on the same day was again below standard: edges were not trimmed, ****s were not removed, and there was once again miscommunication from the supervisor. This has been an ongoing pattern.

Several previous supervisors have even told me they left the company because of how Juan treats them — and after my experience, I fully understand why.

I absolutely do NOT recommend this company. Unprofessional service, constant inconsistency, poor communication, and unacceptable behaviour from management.