Bad Service

I bought a Garmin forerunner 645 in August 2019. I moved to Qatar and on 21 June my Garmin watch face broke. I took it to Garmin Lingawi / Jassim Ahmed Al-Lingawi. They mentioned they need to send it to Garmin UK for repair, but it will cost me 200QAR for shipment and custom charges. They also mentioned that normally when the watch is still under warranty they will send you a new watch or they will repair but 995 they will send you a new watch. Not only did I wait until the 5th august to receive my garmin watch for training, but the service I got was terrible. I had to every time ask them what is the status why is it taking so long. with no response and then all of a sudden they inform me that your unit is on its way. I then receive UPS tracking number... after some day still waiting for the watch I see UPS indicates that they don't have delivery address. i then call Lingawi Garmin and ask them what is the problem, and their response is please call and talk to UPS. I mean come on... I am the customer.. I have already given my address, I am not supposed to ask every day where my watch is, they need to sort out the shipment???? What happens, 5th August, received my shipment,BUT I need to pay another 35QAR customs and admin FEE????? for what?? for al the work I the customer actually did? and after I already paid 200QAR for service and shipment? Anyway, looks like also I am the 1% that was unlucky and they just repaired my Watch :). No issue with that, but the experience in sending a faulty Garmin from Qatar to UK..... What a mission and also is it worth the Money????? NO!!!