Elephants Don't Sit On Couches

I had the misfortune of buying what I thought was an expensive couch, manufactured by Garniche, from House & Home. It broke in a most spectacular fashion, and this is all the more shocking as the only person who has ever sat on it hardly weighs 50Kg. The item has clearly not been misused which anybody can see just by looking at it. After many, many attempts to engage H&H on this matter, they still insist it is not their problem as the guarantee has expired. But they did provide me with an email address and a contact person at Garniche in Johannesburg, who never even bothered to reply. Clearly, nobody cares that dangerously sub-standard products are being sold. I cannot change any of these people, but I can stop others from buying furniture which is structurally unsafe. And no, H&H, I do not keep a baby elephant; my complex does not allow pets.