NW
Natasha W
Active since Jan 2020
9
Reviews
0
Industries
Reviews
9 reviews4 months ago
A cricket called Michelle
I have lodged numerous complaints via this platform and Vodacom itself regarding Brooklyn Vodacom. I was told a VIP called Michelle was handling the matter and would contact me. After months of trying to get my complaint attended to, nobody has contacted me. So, just in case anybody at Vodacom cares whether people are doing the work they claim to do, Michelle is not one of them. I am now turning to alternate pathways to have the entire transaction at Brooklyn reversed, as the business has been given more than ample opportunity to respond.
106 replies
7 months ago
Vodacom Take 3
I stated in my second review of this company that I had spent weeks answering my phone to every telemarketer possible, and that only Hellopeter Vodacom had contacted me to ask if the problem had been addressed. I pointed out that they had numerous avenues of making contact with me. They clearly did not take this to heart, because this morning I received a missed call from Vodacom, followed by a message that I would be contacted again later. I answered my phone later, and was accused by a Hellopeter Vodacom agent of not making myself available to some important person who had tried to contact me earlier. He then told me this person would now email me. Unfortunately, I have clear proof on my phone that nobody but him has contacted me from Vodacom. It also stands to reason that this mysterious person would have also left a message, which didn't happen. Phone records do not tell untruths, but unfortunately, Vodacom does so all the time. And no, no email from anybody. But I am glad this happened, despite the additional abuse, because I now have clear evidence Vodacom is deceptive.
53 replies
7 months ago
Vodacom couldn't care less
Since sharing my awful experience at Vodacom Brooklyn Mall and subsequent billing problems, I have received two calls from "Hellopeter Vodacom" asking if the matter has been resolved. Nothing else has happened, even though I clearly stated at the last call that I wanted the matter to be handled by the regional manager. The company has all my contact details and numerous ways to contact me, but has chosen not to do so. Instead, I have been left answering my phone to every telemarketer in the country. That stops now. It seems I will get nowhere without legal assistance, and I think it's time someone made an example of a company that prioritises protecting staff dishonesty and incompetence over client service.
106 replies
7 months ago
When a shop is not run by the manager
I upgraded at Brooklyn Vodacom, and the first issue is that I was placed under the impression that my previous contract would be expiring at the end of the month. I am now left paying for two phones, and the amount I am being charged makes no sense with regard to the quote I was given for the new contract. I also cannot go back and challenge the shop, as this risks more abuse from a manager who has no respect for women. Or maybe that's incorrect, because he seems to be afraid of challenging females on his staff. When I initially purchased the phone and accessories, I was sold a charger I didn't need, and the istore confirmed the new phone needed the same charger as my old phone. When I went to return the charger, the saleswoman met me outside the shop, claiming she "had just phoned me" but never said why she had done so, and this was puzzling as she had no idea I was returning the charger. When I produced the receipt, she demanded the "machine slip" and I told her I didn't need this to make a return, and she gave no further explanation and the money for the charger was credited to me later. The next week, she phoned me repeatedly, demanding that I provide proof that my payment for the accessories had gone through. When I finally tried to address this with the manager, I was interrupted, labelled as defensive, and told that he had "viewed my actions on camera". Congratulations, you invaded my privacy to confirm I paid, and your saleslady grabbed the machine and proclaimed the payment as correct. He also told me he saw no reason for his involvement, as the saleslady was doing such a wonderful job. When I later tried to complain through their head office, I got to hear "the shop had taken care of the payment" which they obviously wouldn't have done if I were a horrid, defensive ********. But if I now go back, I'm sure I'll get to hear I'm awful and the saleslady is just wonderful. I can only say be careful of the wonderful staff at Brooklyn Vodashop.
106 replies
25 months ago
Volkswagen: Cutting short The Daaaays of My Life
I should have realised Volkswagen had lost its famed German efficiency when it took them more than two days to discover that what was ailing my previous Polo Vivo was—a flat battery. But I traded that one in for the newer version, and things went fine—until I suddenly had no brakes left before the third service at 34.000 km. And I mean NO brakes, leading to the emptying of my bank account. According to them, I have suddenly developed terrible driving behaviour and drive in awful conditions. They are not interested in all the evidence to the contrary. The manager tells me there is no problem with the vehicle (established in the half-hour taken to change the brakes) and I must talk to Germany about the quality of the brakes (I'm trying that). When I asked Volkswagen SA why I was not warned that my brakes might soon leave me after the second service, I was told brakes are NEVER checked at the second service. Enough said. VW drivers, I have no answers but PLEASE check your brakes. I nearly drove to work without any.
0 replies
37 months ago
RULES DON'T APPLY TO BULLIES
At the entrance of every gym, you are greeted with a sign telling you exactly what behaviours are unacceptable. Unfortunately, these rules do not apply to staff. Please do not make the mistake of asking them for assistance on a Sunday, because you will be told that you seem to like things "just so". in my case, I like things "just so" because of my occupation. It is not actually my occupation, and it seems this person got hold of some personal information about me and made up his own story. He then **** about how he got hold of this information, and despite my best efforts, Virgin Active has neither challenged the lie nor made any efforts to find out how he got hold of my personal details. I guess nobody likes dealing with bullies, even if doing so is in your job description.
0 replies
50 months ago
Elephants Don't Sit On Couches
I had the misfortune of buying what I thought was an expensive couch, manufactured by Garniche, from House & Home. It broke in a most spectacular fashion, and this is all the more shocking as the only person who has ever sat on it hardly weighs 50Kg. The item has clearly not been misused which anybody can see just by looking at it. After many, many attempts to engage H&H on this matter, they still insist it is not their problem as the guarantee has expired. But they did provide me with an email address and a contact person at Garniche in Johannesburg, who never even bothered to reply. Clearly, nobody cares that dangerously sub-standard products are being sold. I cannot change any of these people, but I can stop others from buying furniture which is structurally unsafe. And no, H&H, I do not keep a baby elephant; my complex does not allow pets.
0 replies
69 months ago
Every time, a great experience
I have made numerous visits to this facility and tried a variety of their services. Every occasion has been a positive and rewarding experience. When you call to ask about a procedure, you immediately speak to a knowledgeable person who provides you with accurate information. This is in stark contrast to similar businesses, where you find yourself trying to get information out of a disinterested receptionist. The the******s are highly experienced and make every effort to explain procedures, and to inform clients of the effects these may have. They maintain a professional approach while being friendly and letting clients feel at ease. Some laser procedures leave no room for privacy, but they are done in a way which leave nobody feeling awkward. Most importantly, I never once had a negative outcome and the procedures were very helpful to me. Finally, the clinic is run to the highest standards and has implemented measures to protect clients from Covid-19. I highly recommend this business.
0 replies
76 months ago
First impressions are usually the right ones
I decided against using their services because they're disinterested in their clients and only concerned about making money. That's the impression I got from the person tasked with answering queries and making appointments. She only half-read my first e-mail, but made sure I knew what the prices were and that this was not covered by medical aid (my mistake - I mentioned I was a state employee). When I sent another e-mail in the new year, hoping she'd left but otherwise asking to get a more complete response from another person, she ignored this request - but made sure I knew the prices had increased! I then informed her she'd cost her practice at least one customer, and she seems quite okay with that. What's happening at the bottom, is a reflection of what's happening at the top - I would never entrust any part of my body into the care of such sharks. No matter how wonderful their website claims they are! I'll send the review to them, but I'm sure she'll just delete it without another thought...
0 replies
Review Distribution
5 Star
1 (11.11111111111111%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
8 (88.88888888888889%)