Terrible with clients, no sense of importance, and obvious biased.

The worst possible experience from the property practitioner Karina Edenhoff from Gary Mann Estates as well as the property management company itself. The little girl assigned to be my rental agent Karina Adenhoff did not take me serious and my business serious at any point with the tenants she was meant to manage in my property. I received rental payments late in my bank account. when the tenant contraviened the rules of the complex she would side with the tenants and never at any stage did she take charge and be firm or at least not be bias. When my property was ruined i had to convince her that the tenants are responsible and had to follow the contract in making them pay, she tried very hard to protect the tenant. I felt that she is racial and undermining as the tenants were a white couple. I did not renew the lease with the tenants and their last month was Sep, however, Karina had not assisted in having my unit fixed and replacing my keys and remote until 5th November. This girl hardly answered my calls, instead she would sent texts stating she's in other meetings or viewing and that she will get back to me. i never felt prioritised at any point until we cut ties. She is the worst agent I've experienced, I'd never recommend her for anyone. She is very bias, unprofessional and incredibly insensitive and disrespectful. No sense of customer importance or value.