After service follow up makes a difference

Gary’s Gardens were paid to put lawn dressing and fertilizer on my lawn. I watered it as instructed but after three weeks notice a lot of ****s and clover growing on the lawn which were not previously there. There were also patches of soil where the lawn had not grown above the lawn dressing. I sent Gary several messages, photos, phoned him and sent a video of how the lawn looked. I asked him if he could come and give me advice as to what could be done. He never responded and the one time I managed to speak to him he said he was very busy and did not have time to come and see the lawn. A week later I sent him a message asking him to come and see the lawn. He never responded and I have no choice but to give him a negative rating. I believe a business must follow up on a client’s concerns.