Struggling to get my refund

<p>I was looking for a place to stay for 2 nights in george before heading back to Pretoria,i Searched on Google for a place and came across Gateway Lodge on the N2 western cape.From the pictures on their website (www.gatewaylodge.co.za) the place looked very beautiful,i was charged R840 for 2 Nights must say the place is definitely what i saw on the website,it was advertised as all rooms have aircon and M-net/DSTV to my surprise aircon was very old and unplugged TV was connected to an indoor aerial(NO dstv).I then demanded a Refund i wa told that Steven Dyason makes the refunds and is in PE.Called him on the 6 June and promised to enquire with the bank to refund me via terminal since i used a debit card to pay.When i called to follow up no answer from Steven left messages no call back its been 4 days and still no refund and no calls are answered,i was told this will be done in 3 days.They probably thinking i will give up on the money since i dont stay in Western cape.I WANT MY MONEY</p>