Active since May 2016
11
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11 reviews47 months ago
Switched On sent me aVoucher without a Voucher and kept quiet
I did a survey a while back and won a voucher for R80, I then decided to purchase a KFC voucher on 30 July, I was sent an email on the 5th of august claiming that the voucher was sent to y cell number which wasn't. I emailed them explaining my problem but until now I have not heard anything, I also purchased airtime and am afraid they will claim they sent to me as they did. At this point, I am not sure if they are scammers or not.
0 replies
57 months ago
Disgusted and pis**d off at Payoneer
I am a freelance and I have been using Paypal for years to receive money from clients all over the world,it takes 2 to 3 days for me to get my money in my bank account so I decided to start using Payoneer and obtain a MasterCard from them. I sent money to my Payoneer account on the 13th August and on the 16th received an email that it is being processed today it’s the 18th and still there is no money. Furthermore they are not responding to my emails. Paypal doesn’t have a debit card in South Africa but still better to deal with them as I would have received my cash by now. Don’t apply for a Payoneer card thinking it will help rather stay with PayPal they know what they are doing and won’t charge you $3 to get your money faster to you. Their website says the money is received within 48hours. ALL LIES.
0 replies
79 months ago
No payment,No reply, and outstanding surveys not auctioned for payment
I have been with Springvale for over 2 years now and the service has been great,getting paid in time and surveys finalised and ready for payment in just a few weeks.But recently they have been a nightmare,they don't reply to emails and whatsapp messages despite Bering online and updating statuses.I recently enquired about my outstanding balance and found out that most surveys that were completed last month are still not completed,they asked for my number to send my airtime only to wait 5 days again without getting it or getting a response,and this would be done same day normally.They were great now they are just like the rest and not worth it anymore...Stay away
0 replies
84 months ago
Useless customer services that don't read questions
I have recently reached out to customer support with an issue and questions I had, but couldn't get an answer for my questions, since the representative have Mr answers to questions I didn't ask...When I asked him to answer my questions he never replied.Mosab Abrash hasn't been any help to me and my queries are being answered by him.please help with resolution.Re: Department Support - ********** 3
0 replies
87 months ago
Left hanging on for 30min by Happiness
I have been struggling to change my tariff from Telkom more to smartbroadband wireless for over 5 days,I then decided to call Telkom to get help.I spoke to a lady called Happiness who was clueless about what I was asking about and kept disappearing putting me on hold.The second time she told me to hold on I ended up holding for 32 minutes,my guess is she guessed I would hang up the call and redial to be put through to someone else.I guess the reason for this thread is to get attention of people who are managing these consultants ,all I want is to change my tariff plan. Where do get these call centre consultants and why do we have to hold for 20 minutes to be put through only to hold again for 40 minutes? Please take action
0 replies
97 months ago
Telkom from best to worst
I have been a proud customer of Telkom mobile for 7 years and I must say the level of customer care has dropped significantly,I started having network problems in January and logged a query,I was then told the turn around time is 72hrs which passed without them calling and updating like they used to...My problem still persists I have since logged a couple of queries but no sign of them coming back to me nor having an answer when I call in to follow up,and you still have to hold for 20min for your call to be answered.After months of talking to customer care I have decided to port out to another network,Well...They are expensive when it comes to data but don’t let you suffer because of network problem and solving queries...Change your ways Telkom or you will loose more clients,6 or my family members joined Telkom in December but 4 including me already jumped ship to other networks..
53 replies
97 months ago
FNB Connect No network on sim
I recently applied for a FNB Connect package on prepaid month to month for R95 (2GB).The delivery was fast but after the debit went through my SIM card wasn’t functional it showed “No Sim”,after trying to call customer care and having to wait long times without an answer and after lots of airtime depleted,I decided to go back to people who used this SIM card on the same package. And I realised that 4 of my friends who have the fnb sim for 2gb,who stay in 4 different places scattered around Gauteng have the same problem and some have been paying for 2- 3 months without getting any network.Now I ask my self?!Is FNB taking people for a ride?or are they that clueless that they don’t notice people paying monthly and not even using their data?What about the complaints...I’m already fed up with them,and only writing this to warn people not to get in bed with them,when they don’t know how to answer you they ask you to do a sim swop which costs R40 and apparently doesn’t solve the problem...I’m cancelling this month
159 replies
104 months ago
Non payment for Survey
I'm a member of Springvale online and have completed a survey and received an email in acknowledgement of my pending payment in this case being Airtime the promised date was the 20th August.When it was the beginning of September I sent them 2 email through their website but no one got back to me,but the survey emails keep coming how am I expected to complete them when they fail to pay their members?!I really thought they are professional.
0 replies
117 months ago
Waiting for my Refund for 3 months
<p>This is the second review I'm writing about Gateway lodge...Long story short I asked for a refund after paying for a room for 2 days to rest before I made my way back to JHB when I realized the room had no DSTV as said on the website..I was told it will be sorted out by Stephen Dyason,I got a call from him and he was rude and never told when my money will be in my account that was 2 months back since then nothing and Email communication hasn't been replied to ever.Bad service and False advertising are among what you will get when you go to Gateway Lodge...I will be getting my money and making sure that they are dealt with for false advertising </p>
0 replies
120 months ago
Struggling to get my refund
<p>I was looking for a place to stay for 2 nights in george before heading back to Pretoria,i Searched on Google for a place and came across Gateway Lodge on the N2 western cape.From the pictures on their website (www.gatewaylodge.co.za) the place looked very beautiful,i was charged R840 for 2 Nights must say the place is definitely what i saw on the website,it was advertised as all rooms have aircon and M-net/DSTV to my surprise aircon was very old and unplugged TV was connected to an indoor aerial(NO dstv).I then demanded a Refund i wa told that Steven Dyason makes the refunds and is in PE.Called him on the 6 June and promised to enquire with the bank to refund me via terminal since i used a debit card to pay.When i called to follow up no answer from Steven left messages no call back its been 4 days and still no refund and no calls are answered,i was told this will be done in 3 days.They probably thinking i will give up on the money since i dont stay in Western cape.I WANT MY MONEY</p>
0 replies
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2 Star
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10 (90.9090909090909%)