XM
Verified Business
AI Review Summary
Based on recent customer reviews, XM receives polarized feedback from South African traders. Satisfied customers praise tight spreads, low trading costs, the Ultra Low account, fast withdrawals, and a user-friendly mobile app with helpful analytical tools. However, a significant cluster of negative reviews raises serious concerns about delayed or missing withdrawals, platform errors during critical trading moments that prevented closing positions, and unresponsive customer support. Several reviewers reported losing funds due to system outages and felt the company failed to take accountability or offer compensation.
Performance(last 12 months):
0Trustindex Rating
#13Ranked In Investments & Wealth
229h 38mReply Time
-100 NPSUnlikely
Replied to 81% of negative reviews
Reply time on negative reviews: 229 hours 38 min
TrustIndex
0
Ranking
#13
in Investments & Wealth
Avg Reply
229h 38m
NPS Score
-100
Recommended: Unlikely
Replied to 81% of negative reviews
Reply time on negative reviews: 229 hours 38 min
Review Distribution
1|16 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Recent reviews (16)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencesJ
stuggart J
1 reviews | Active since Jan 2020
18 Mar 2026, 16:51
Satrix Investment has been a frustrating experience — payouts are delayed, and expected returns never come
Satrix Investment has been a frustrating experience — payouts are delayed, and expected returns never come. Communication is poor, and there’s little transparency about what’s happening with your money. If you’re thinking of investing, be very careful. If you’re facing the same issue, contact National **** Recovery UK via WhatsApp: **+ 4 4 74 6 5 28 55 8 4** for support.
Helpful (0)
|Replies (0)sJ
stuggart J
1 reviews | Active since Jan 2020
18 Mar 2026, 16:51
Satrix Investment has been a frustrating experience — payouts are delayed, and expected returns never come
Satrix Investment has been a frustrating experience — payouts are delayed, and expected returns never come. Communication is poor, and there’s little transparency about what’s happening with your money. If you’re thinking of investing, be very careful. If you’re facing the same issue, contact National **** Recovery UK via WhatsApp: **+ 4 4 74 6 5 28 55 8 4** for support.
0
Replies (0)JT
JP T
1 reviews | Active since Jan 2020
18 Mar 2026, 14:19
Second time XM not owning up to their own promotions
XM Global currently has a promotion running where if you trade 2 lots, you are then eligible for a 100% deposit bonus up to $100. Additional a 50% deposit bonus as well up to $300. I traded 4.3 lots and my progress dashboard showed I am eligible for this bonus. I then made a deposits last week Thursday and Friday and I did not receive this 100% deposit bonus. I chatted to one of the consultants via WhatsApp, and he has assured me the bonuses will be credited to my account this Thursday at 1pm. I then thought on Monday let me just confirm this. Another agent then told me I will not receive it and will have to make deposits again on Wednesday from 1pm to receive it. I sent these screenshots of which is two different stories to my account manager asking for clarity. He then responded saying my account will be credited on Wednesday, and I can then make more deposits until the 100% bonuses are used up depending on the amounts I deposit. Take note that my account manager responded to me within 10 minutes of me emailing him. Fast forward to today Wednesday. I see on my account that it shows now I can make deposits and receive a 100% bonus but nothing has been credited to my account for the previous deposits I made. I email my account manger to ask for clarity on this. He still has not responded. Let me say as well, that whenever I have a complaint and have proof of it, this account manager just ignores it. He asked for proof of something that happened in December/January and to date he still has not got back to me. This is not the forst time this is happening. With there reffer a friend promo, I referred 3 people which funded and traded probably over 100 lots already. I only received the $80 referral for one of them. I sent them proof of the referrals, proof of these people's accounts that are trading, proof that they signed up with my link and they still refused to credit the $80 for each one of those two. It is not the first time that XM Global has been ********* and I will post this all over social media.
Helpful (0)
|Replies (0)JT
JP T
1 reviews | Active since Jan 2020
18 Mar 2026, 14:19
Second time XM not owning up to their own promotions
XM Global currently has a promotion running where if you trade 2 lots, you are then eligible for a 100% deposit bonus up to $100. Additional a 50% deposit bonus as well up to $300. I traded 4.3 lots and my progress dashboard showed I am eligible for this bonus. I then made a deposits last week Thursday and Friday and I did not receive this 100% deposit bonus. I chatted to one of the consultants via WhatsApp, and he has assured me the bonuses will be credited to my account this Thursday at 1pm. I then thought on Monday let me just confirm this. Another agent then told me I will not receive it and will have to make deposits again on Wednesday from 1pm to receive it. I sent these screenshots of which is two different stories to my account manager asking for clarity. He then responded saying my account will be credited on Wednesday, and I can then make more deposits until the 100% bonuses are used up depending on the amounts I deposit. Take note that my account manager responded to me within 10 minutes of me emailing him. Fast forward to today Wednesday. I see on my account that it shows now I can make deposits and receive a 100% bonus but nothing has been credited to my account for the previous deposits I made. I email my account manger to ask for clarity on this. He still has not responded. Let me say as well, that whenever I have a complaint and have proof of it, this account manager just ignores it. He asked for proof of something that happened in December/January and to date he still has not got back to me. This is not the forst time this is happening. With there reffer a friend promo, I referred 3 people which funded and traded probably over 100 lots already. I only received the $80 referral for one of them. I sent them proof of the referrals, proof of these people's accounts that are trading, proof that they signed up with my link and they still refused to credit the $80 for each one of those two. It is not the first time that XM Global has been ********* and I will post this all over social media.
0
Replies (0)LS
Lungile S
1 reviews | Active since Jan 2020
6 Mar 2026, 02:15
****
If you can stay away from xm global it's a ****ty broker explain to me how I I can hold a trade from 7pm without it going to my direction then after it takes me out at 4am it start going exactly to my direction this broker is betting against us so stay away
Helpful (0)
|Replies (0)LS
Lungile S
1 reviews | Active since Jan 2020
6 Mar 2026, 02:15
****
If you can stay away from xm global it's a ****ty broker explain to me how I I can hold a trade from 7pm without it going to my direction then after it takes me out at 4am it start going exactly to my direction this broker is betting against us so stay away
0
Replies (0)TN
Tarika N
1 reviews | Active since Jan 2020
28 Feb 2026, 11:16
XM is withholding my withdrawal
Made a withdrawal of R17283.25 on the 13th of feb. R1000 was paid out in an hour, the R16283.25 was only processed on the 16th of feb. Messaged Xm and they told me to wait 2-5 working days to receive my funds. A week goes by and I don’t receive anything. I then message again for them to escalate it. They did so and told me to wait 24-48 hours for a reply. It is now over 2 weeks and I have not received my funds. Normally my withdrawals are almost instant but they somehow lost my money that i desperately needed. And there seems to be no sign of getting it back. I don’t recommend this company to anyone
Helpful (0)
|Replies (0)TN
Tarika N
1 reviews | Active since Jan 2020
28 Feb 2026, 11:16
XM is withholding my withdrawal
Made a withdrawal of R17283.25 on the 13th of feb. R1000 was paid out in an hour, the R16283.25 was only processed on the 16th of feb. Messaged Xm and they told me to wait 2-5 working days to receive my funds. A week goes by and I don’t receive anything. I then message again for them to escalate it. They did so and told me to wait 24-48 hours for a reply. It is now over 2 weeks and I have not received my funds. Normally my withdrawals are almost instant but they somehow lost my money that i desperately needed. And there seems to be no sign of getting it back. I don’t recommend this company to anyone
0
Replies (0)CF
CHAD F
1 reviews | Active since Jan 2020
16 Jan 2026, 13:07
Deposit/ Refund
I deposited crypto into my trading account on the 8th of Jan 2026 and it still has not yet reflected into my account nor have they refunded me. When I ask about what the timeframe would be for them to locate my money I am always told ASAP but it's been more than a week already. Emails are being sent but there is also a lack of response from that company
Helpful (0)
|Replies (0)CF
CHAD F
1 reviews | Active since Jan 2020
16 Jan 2026, 13:07
Deposit/ Refund
I deposited crypto into my trading account on the 8th of Jan 2026 and it still has not yet reflected into my account nor have they refunded me. When I ask about what the timeframe would be for them to locate my money I am always told ASAP but it's been more than a week already. Emails are being sent but there is also a lack of response from that company
0
Replies (0)MG
Mj G
1 reviews | Active since Jan 2020
28 Nov 2025, 13:25
Urgent Formal Complaint Regarding System Failure, Unauthorised Fund Loss and Denied Compensation
I am submitting a formal complaint regarding the loss of my account funds which occurred due to technical issues on your platform. On the morning of 28 November 2025, I attempted to close my trades while they were in profit, but your system continuously returned "system error" messages. I was unable to close trades, withdraw, or manage my account. Shortly after this, all my funds were wiped, and my balance went to zero, without any action from me. Your support team initially confirmed that XM was experiencing technical problems. However, despite this acknowledgment, I have now been informed that XM will not compensate me. This is unacceptable, especially since other brokers were fully operational and their clients were able to manage their trades. Additionally, there are inconsistencies in my account records: My trades were closed at a –36,000 ZAR loss even though my account had over 50,000 ZAR in equity. My deposit history incorrectly shows 3,000 ZAR, although I deposited 10,000 ZAR. I was told this was due to “margin protection,” yet my account was left at zero, which contradicts the idea of protection. These losses occurred solely because XM’s system prevented me from managing my trades. I request: A full refund of the funds lost due to the platform malfunction. If this matter is not resolved within 5 business days, I will escalate it to the relevant regulatory authorities.
Helpful (0)
|Replies (0)MG
Mj G
1 reviews | Active since Jan 2020
28 Nov 2025, 13:25
Urgent Formal Complaint Regarding System Failure, Unauthorised Fund Loss and Denied Compensation
I am submitting a formal complaint regarding the loss of my account funds which occurred due to technical issues on your platform. On the morning of 28 November 2025, I attempted to close my trades while they were in profit, but your system continuously returned "system error" messages. I was unable to close trades, withdraw, or manage my account. Shortly after this, all my funds were wiped, and my balance went to zero, without any action from me. Your support team initially confirmed that XM was experiencing technical problems. However, despite this acknowledgment, I have now been informed that XM will not compensate me. This is unacceptable, especially since other brokers were fully operational and their clients were able to manage their trades. Additionally, there are inconsistencies in my account records: My trades were closed at a –36,000 ZAR loss even though my account had over 50,000 ZAR in equity. My deposit history incorrectly shows 3,000 ZAR, although I deposited 10,000 ZAR. I was told this was due to “margin protection,” yet my account was left at zero, which contradicts the idea of protection. These losses occurred solely because XM’s system prevented me from managing my trades. I request: A full refund of the funds lost due to the platform malfunction. If this matter is not resolved within 5 business days, I will escalate it to the relevant regulatory authorities.
0
Replies (0)MG
Mj G
1 reviews | Active since Jan 2020
28 Nov 2025, 13:16
Urgent Formal Complaint Regarding System Failure, Unauthorised Fund Loss and Denied Compensation
Dear XM Compliance Team, I am writing to lodge a formal complaint regarding a serious incident that occurred on my trading account on [insert date], which resulted in the complete loss of my account funds due to technical failures on your platform. Summary of Events On the morning of 28 November 2025, I attempted to close multiple trades that were in profit. However, your system repeatedly returned "system error" messages, preventing me from closing or managing my positions. During this period: I could not close trades, I could not withdraw funds, I could not perform any account functions due to platform errors. Immediately afterward, my account balance was reduced to zero, without any action on my part. This occurred while your support team confirmed that XM was aware of ongoing technical issues and that these issues were being investigated. Further Concerns 1. Involuntary Closure of Trades My trades were force-closed at a –36,000 ZAR loss despite my account having more than 50,000 ZAR in equity at the time of the system failure. 2. Incorrect Deposit Record My account reflects a deposit of 3,000 ZAR, while I actually deposited 10,000 ZAR. I have screenshots proving this discrepancy. 3. Contradictions in XM’s Explanation Initially, your support team acknowledged a platform malfunction. Later, I was told the issue was “global” and not XM’s responsibility. Other brokers did not experience these issues and their clients were able to manage trades normally. I was told the losses were due to “margin protection,” yet the system removed all my funds, leaving me with zero, which contradicts the idea of protection. Request for Resolution Given that: I was prevented from managing my trades due to XM’s acknowledged system errors, My funds were wiped without my consent, My deposit history is inaccurately recorded, No compensation has been offered despite the platform failure originating on your side, I request the following: 1. Full restoration/refund of the funds lost as a direct result of XM’s system malfunction, and 2. Correction of my account deposit records to reflect the actual deposit amount of R10,000. If this matter is not resolved within 7 business days, I will escalate my complaint to the relevant regulatory bodies overseeing XM’s operations, including but not limited to: The FSCA (South Africa), CySEC, ASIC, And any other applicable authorities. I trust that XM, as a regulated broker, will act in accordance with its obligations to ensure fair treatment of its clients, especially when platform faults prevent normal trading activity. I look forward to your urgent response and resolution.
Helpful (0)
|Replies (0)MG
Mj G
1 reviews | Active since Jan 2020
28 Nov 2025, 13:16
Urgent Formal Complaint Regarding System Failure, Unauthorised Fund Loss and Denied Compensation
Dear XM Compliance Team, I am writing to lodge a formal complaint regarding a serious incident that occurred on my trading account on [insert date], which resulted in the complete loss of my account funds due to technical failures on your platform. Summary of Events On the morning of 28 November 2025, I attempted to close multiple trades that were in profit. However, your system repeatedly returned "system error" messages, preventing me from closing or managing my positions. During this period: I could not close trades, I could not withdraw funds, I could not perform any account functions due to platform errors. Immediately afterward, my account balance was reduced to zero, without any action on my part. This occurred while your support team confirmed that XM was aware of ongoing technical issues and that these issues were being investigated. Further Concerns 1. Involuntary Closure of Trades My trades were force-closed at a –36,000 ZAR loss despite my account having more than 50,000 ZAR in equity at the time of the system failure. 2. Incorrect Deposit Record My account reflects a deposit of 3,000 ZAR, while I actually deposited 10,000 ZAR. I have screenshots proving this discrepancy. 3. Contradictions in XM’s Explanation Initially, your support team acknowledged a platform malfunction. Later, I was told the issue was “global” and not XM’s responsibility. Other brokers did not experience these issues and their clients were able to manage trades normally. I was told the losses were due to “margin protection,” yet the system removed all my funds, leaving me with zero, which contradicts the idea of protection. Request for Resolution Given that: I was prevented from managing my trades due to XM’s acknowledged system errors, My funds were wiped without my consent, My deposit history is inaccurately recorded, No compensation has been offered despite the platform failure originating on your side, I request the following: 1. Full restoration/refund of the funds lost as a direct result of XM’s system malfunction, and 2. Correction of my account deposit records to reflect the actual deposit amount of R10,000. If this matter is not resolved within 7 business days, I will escalate my complaint to the relevant regulatory bodies overseeing XM’s operations, including but not limited to: The FSCA (South Africa), CySEC, ASIC, And any other applicable authorities. I trust that XM, as a regulated broker, will act in accordance with its obligations to ensure fair treatment of its clients, especially when platform faults prevent normal trading activity. I look forward to your urgent response and resolution.
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Replies (0)MG