JT
JP T
Active since Nov 2017
11
Reviews
0
Industries
Reviews
11 reviews1 month ago
Second time XM not owning up to their own promotions
XM Global currently has a promotion running where if you trade 2 lots, you are then eligible for a 100% deposit bonus up to $100. Additional a 50% deposit bonus as well up to $300. I traded 4.3 lots and my progress dashboard showed I am eligible for this bonus. I then made a deposits last week Thursday and Friday and I did not receive this 100% deposit bonus. I chatted to one of the consultants via WhatsApp, and he has assured me the bonuses will be credited to my account this Thursday at 1pm. I then thought on Monday let me just confirm this. Another agent then told me I will not receive it and will have to make deposits again on Wednesday from 1pm to receive it. I sent these screenshots of which is two different stories to my account manager asking for clarity. He then responded saying my account will be credited on Wednesday, and I can then make more deposits until the 100% bonuses are used up depending on the amounts I deposit. Take note that my account manager responded to me within 10 minutes of me emailing him. Fast forward to today Wednesday. I see on my account that it shows now I can make deposits and receive a 100% bonus but nothing has been credited to my account for the previous deposits I made. I email my account manger to ask for clarity on this. He still has not responded. Let me say as well, that whenever I have a complaint and have proof of it, this account manager just ignores it. He asked for proof of something that happened in December/January and to date he still has not got back to me. This is not the forst time this is happening. With there reffer a friend promo, I referred 3 people which funded and traded probably over 100 lots already. I only received the $80 referral for one of them. I sent them proof of the referrals, proof of these people's accounts that are trading, proof that they signed up with my link and they still refused to credit the $80 for each one of those two. It is not the first time that XM Global has been ********* and I will post this all over social media.
106 replies
3 months ago
Deposit not reflecting in my account
I made a deposit via OZOW 5 hours ago and it is still not reflecting in my 10bet account. I have chatted to support and they told me OZOW is down and have problems. This is a lie as after I chatted with them, I used OZOW on two other platforms where it worked immediately.
56 replies
6 months ago
Worse customer service and ETA you will ever find!!!!!!
Pathetic customer care!!! I am waiting on a delivery for them for more then a week now. I was contacted by a representative to confirm my address. My address was given and shipment status changed to out for delivery 2 days later. The same day it changed back to unable to deliver and parcel is back at the depot. Status then changed yesterday back to out for delivery and it is now back at the depot. I have tried contacting them but all you hear is music playing in your ears for 30 minutes. I have sent emails but no response. There automated voice machine says for fast response please contact them through Whatsapp. Today is day 4 that I am waiting on the next available agent on Whatsapp. I will encourage business to not use them as a provider. Worst courier service I have ever encountered
0 replies
17 months ago
PATHETIC SUPPORT SERVICE
I have been a client with XM for a few years now. Never had issues with them and always promoted them. I recently encountered a problem that I have have reported 8 weeks ago. This matter was reported to there support email as well as to my clients account manager. XM offeres a referral bonus to new clients signing up under your referral link or code. Two people that have signed up under my referral link still states pending under my history. These two particular individuals are actively trading with them daily. They are residence outside of my country. They have both traded way more then 5 lots. They have funded close to $1000 each if not more already. This meaning that the requirements have been met. I still mkre then 8 weeks later have not received the bonus rewards for these two individuals. This was reported to there support 8 weeks ago already and I was told it was escalated to the relevant department. I then asked for an update on there whatsapp line as well as there love chat. They both were blatantly rude saying I will just have to wait till they sort it out. I got in contact with my client accounts manager and explained everything to him. He said I should give him 48 hours to sort this out. Multiple 48 hours has passed by with no results. He has eventually come back to me saying that these two people have not signed up under my code. I then sent him proof of them signing up. He then said ok there requirements in there country might be different to mine. I then told him they are actively trading daily and traded way more then 5 lots already. He then came back to me and said again they are not signed up under my link. I then sent him more proof that they are with there account numbers. He went back to the second excuse saying they are still pending to meet requirements. When I sent proof again that they have met it He then jumped back to the first excuse to say they are not signed up under my link. I have now been asking my clients account manager for feedback for the past 2 weeks and his just ignoring me. His name is Mfundo. This is going on for 8 weeks now and still no feedback has been given to me. This turn around time and lack of communication is pathetic and ridiculous l. I am writing this review as this has broken my trust in XM and thinking of changing brokers soon taking all my friends with me that I have told to sign up with them.
0 replies
48 months ago
Most PATHETIC and untransparent service you will ever find
This is the most pathetic, unprofessional service i have ever received from a service provider. My house was already Fibre ready and I waited 3 weeks for the router to be delivered and to be active. Before I even used there service, they already billed me and debited my account. Once the router arrived it was not even plugged in for 2 hours and they billed me again. They took another 3-4 more payments. This is for a package i took that is suppose to be R749 pm. My bill is now already on R1123 and i have not even used there service for a week yet. A hour ago my account has got suspended and says i need to make a payment AGAIN to reactivate. As i was checking the client portal site, by debit orders it shows 3 different days for the month when they will debit you. One day is for Webafrica and another 2 days for VUMA and I was never told this before. I was only told that my subscription will be R749pm nothing of other additional costs to VUMA. Your service is pathetic and i will never recommend you to anyone. You guys suck
0 replies
54 months ago
PRIVATE CLIENTS SERVICES IS PATHETIC
On the 26th of October 2021 I logged a debit card dispute. A few days later I was chatting to a consultant via the secure chat line. The consultant advised me to send an email to debit card refusal email with all correspondence from the vendor that states the reversal and the cancelation of the contract I had with them. On the vendors website there was no means to remove my card details hence why debit order went off again. On the 5th of November I contacted the card dispute department again via the secure chat line and the consultant verified that the matter as been escalated to an agent and I will receive feedback within 24-48 hours. Up until today I received no feedback. i contacted them again via secure chat and while explaining to the consultant what is happening I got an sms to say reversal wont be done after I gave the consultant the reference number. Consultant then send an email to say there is no attachment from the vendor to say it is canceled. After telling the consultant there is no attachments they need to read the email thread that I have forwarded through to them. After the consultant read the email she replied by saying please hold while I do a chargeback for the transaction. This was at 09:00 AM this morning up until now @ 14:00 the funds are not in my account. After Consultant told me this I got kicked out from the chat and had to wait in a queue again for a new consultant. It is now almost a month and nothing has been done about this with no feedback unless I ask. What is the benefit of being a Private Clients account holder and paying that monthly fees if such a simple transaction cannot be resolved. I am considering in closing all my dealings with FNB and taking my business to another bank. Your services sucks
53 replies
66 months ago
Cartrack harassment for payment and not wanting to cancel contract after vehicle is sold
This places after service is pathetic and are only out to make money. The car that I had a tracker installed in I have sold and the new owner is not interested in having the tracker or taking over payments. I have Cartrack about this and they claiming i still have to make monthly payments. If i wish to stop monthly payments I need to pay a cancellation fee of over R2000. This is just ridiculous. I have since not paid them and they sending me messages of me owing them a R869 for the months I have not paid. I told them I am not paying further and I am not paying a cancelation fee either. The other alternative they gave me was for the tracker to be removed from the car that it is in and installed in the current car I have and this is not necessary as my current car has a tracker in. For them to remove the tracker and install it in another vehicle they again want me to pay for this. Since I have not been making payments they are trying every second day to debit my account costing me more money in bank fees. Your services are pathetic as this is a type of service that if the consumer does not pay, you just stop the tracking device from working again. I will never recommend you guys to anyone else or install one from your company again in any other car. I am sick and tired of you people phoning me and when i pick up nobody speaks and you drop the call. When someone does speak I will tell them im not paying and then the next day someone else will just phone me again regarding the same story.
53 replies
70 months ago
FNB bank has pathetic service
Your services are pathetic. When you call you need to enter your ID number and press #. Once that is entered you state your reason and then this stupid computerize system wants you to enter your ID number again and all of a sudden it cannot verify you. It then redirects you to do it on the app even though what i need cant be done over an app and the call gets dropped. Your stupid secure chat again, is asking me every time to verify my device after i do it multiple times. Your agents take 10 minutes to respond to say the same thing again, "please verify your device" Your services are pathetic and i will never recommend FnB to anyone. Your say FNB how can we help you but there is absolutely no help
210 replies
85 months ago
Vodacom Insurance (Finrite) is pathetic
So i have changed my service provider and joined Vodacom. There insurance company Finrite's service is pathetic. I have placed a claim with them 2 weeks ago and up until today i have not received any correspondence that my claim was received or it is being processed. When you call them they start off nicely by having there automated machine saying "there are no longer delays to settle your claim. Your claim for your device will be settled before any other insurance claims". I find this very funny as when you call all you hear is music playing in your ear. I have been on hold for 50min and my calls have been dropped twice. Vodacom please find another insurance company as Finrite you make that you loose customers
56 replies
97 months ago
Old Mutual after service is pathetic
So i had 2 policies at old mutual. A green light policy and a RA. I then cancelled the 2 as I got a better offer from another insurance company. My financial advisor from old mutual contacts me and asks me why am i cancelling. He said me cancelling will affect his pay. I then told him that I do not have any problems with old mutual if he would like to see me we can arrange an appointment and if he can match or give me a better offer I will be more than willing to stay with old mutual. He then went and said it was ok he understands why i am cancelling. After almost 2 months a female in his team calls me to do a yearly review on my policies and i explained to her that i have cancelled my policies. I also told her i am still waiting on my payout and have not received any documentation as yet. She then said she will check and get back to me. It is now almost a month and a half and she has not got to me. When i contact the financial advisor department, no matter what time of the day it is you get "voicemail" saying all advisors are currently busy please leave a message. I dont know how many messages i left still nobody has contacted me back. I made contact with the advisor that wrote my policies and asked him if he could please get one of his team members to give me a call. He then asked me what is the issue and i explained to him. No response from him. I asked him 3 days later again please get someone to call me today. He told me then go into a branch i dont know who the person is dealing with you. My problem here is Old mutual. This is somebody that has a team of 5-10 people working for him. Because i have cancelled it is now to much trouble for him to sort out my things. I told him it was a female on his team that called me. It is so difficult for him to ask his team members who was dealing with me. Your after service is pathetic. Why do i need to go into a branch if this is a simple thing as giving someone a call, sending the necessary documents and getting it signed off. If i said i want to make a few millions investment at old mutual i would of got a called right away. Still as I am typing this message i can not get through to the financial advisors section. Please sort this out. JP Thomas ********** **********
159 replies
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