CF
CHAD F
Active since Mar 2022
2
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2 reviews3 months ago
Deposit/ Refund
I deposited crypto into my trading account on the 8th of Jan 2026 and it still has not yet reflected into my account nor have they refunded me. When I ask about what the timeframe would be for them to locate my money I am always told ASAP but it's been more than a week already. Emails are being sent but there is also a lack of response from that company
56 replies
50 months ago
Poor customer service
What upsets me is the lack of customer service and response time Wesbank has. On the 28 Feb I made extra payment by mistake. I then requested for it be refunded back into my account and I was told I needed proof that I have made 2 payments (which they can see in their system clearly) I then proceeded and sent the proof of payment and still to this day 3 weeks later I’m still waiting for my own money to be given back to me. I then sent an email to the complaints about this and then again I get asked to send proof which I have already sent about 4 times already. But just you miss you payments by a few rands then they want to chase after you and call you non stop but can’t do a simple thing like refunding my money back l. Note that’s it’s almost the end of the money and I still haven’t gotten anything back yet.
106 replies
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