XM
4.4|477 reviews
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CHAD F
1 reviews | Active since Member
16 Jan 2026, 13:07
Deposit/ Refund
I deposited crypto into my trading account on the 8th of Jan 2026 and it still has not yet reflected into my account nor have they refunded me. When I ask about what the timeframe would be for them to locate my money I am always told ASAP but it's been more than a week already. Emails are being sent but there is also a lack of response from that company
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Replies (56)XM's replyOfficial
22 Jan 2026, 08:19Dear Chad,
We apologize for the inconvenience you've experienced. We want to assure you that we take customer satisfaction very seriously.
Our team is currently investigating your case. A member of our team will be in contact with you as soon as the investigation is completed.
XM Team 🚀BIG. FAIR. HUMAN.
We apologize for the inconvenience you've experienced. We want to assure you that we take customer satisfaction very seriously.
Our team is currently investigating your case. A member of our team will be in contact with you as soon as the investigation is completed.
XM Team 🚀BIG. FAIR. HUMAN.
Best regards,
XM's reply22 Jan 2026, 08:19
Official
Dear Chad,
We apologize for the inconvenience you've experienced. We want to assure you that we take customer satisfaction very seriously.
Our team is currently investigating your case. A member of our team will be in contact with you as soon as the investigation is completed.
XM Team 🚀BIG. FAIR. HUMAN.
We apologize for the inconvenience you've experienced. We want to assure you that we take customer satisfaction very seriously.
Our team is currently investigating your case. A member of our team will be in contact with you as soon as the investigation is completed.
XM Team 🚀BIG. FAIR. HUMAN.
Best regards,