GO
Gateway Offroad Centre
Claimed Business
GO
Performance(last 12 months):
Ranked In Other
#2NPS Score
0Unlikely
Ranking
#2
in Other
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Duncan C
1 reviews | Active since Jan 2020
19 Oct 2023, 11:57
********** workshop practices.
We took my wife's Range Rover Evoque to Gateway Offroad Centre for servicing. During the service, I also requested that they investigate a water leak issue, as we were regularly topping up the coolant. They contacted my wife and informed her that the radiator needed replacement. I promptly contacted the workshop manager, expressing my suspicion that it might be the water pump, but he assured me it was indeed the radiator. Based on his recommendation, we approved the replacement. The following day, we received a call stating that the water pump also required replacement. Upon collecting the vehicle, I requested the old radiator and had it examined for leaks by an independent radiator shop, which confirmed that it had no leaks. I brought this issue up with "Nekkies," the owner, who, in writing, offered to reinstall the old radiator and refund the expenses for both the new radiator and labour. I accepted the offer and had the old radiator put back in. However, it took almost a month and numerous email exchanges, and they only refunded the cost of the radiator, not the R2000-00 we paid for the labour to install it. Since then, the vehicle has been functioning perfectly with the old radiator, not requiring any additional coolant even after covering more than 1000 km. The radiator obviously were never a problem. I'm sharing this story to caution others about this ********* business that takes advantage of the public.
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Duncan C
1 reviews | Active since Jan 2020
19 Oct 2023, 11:57
********** workshop practices.
We took my wife's Range Rover Evoque to Gateway Offroad Centre for servicing. During the service, I also requested that they investigate a water leak issue, as we were regularly topping up the coolant. They contacted my wife and informed her that the radiator needed replacement. I promptly contacted the workshop manager, expressing my suspicion that it might be the water pump, but he assured me it was indeed the radiator. Based on his recommendation, we approved the replacement. The following day, we received a call stating that the water pump also required replacement. Upon collecting the vehicle, I requested the old radiator and had it examined for leaks by an independent radiator shop, which confirmed that it had no leaks. I brought this issue up with "Nekkies," the owner, who, in writing, offered to reinstall the old radiator and refund the expenses for both the new radiator and labour. I accepted the offer and had the old radiator put back in. However, it took almost a month and numerous email exchanges, and they only refunded the cost of the radiator, not the R2000-00 we paid for the labour to install it. Since then, the vehicle has been functioning perfectly with the old radiator, not requiring any additional coolant even after covering more than 1000 km. The radiator obviously were never a problem. I'm sharing this story to caution others about this ********* business that takes advantage of the public.
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