Horrific care at gateway private hospital high Care

My first experience was initially a good one with my mom being admitted to have a port put in her chest, after surgery she was really unwell but went into D ward where we experienced lovely friendly staff.

The second evening i was called at 12pm to let me know my mom was being moved to ICU due to a Pneumomediastinum aka air bubble trapped under her lung and between her chest wall.

Thereafter she was moved down to High Care ward B 3rd floor where the service has been HORRIFIC! The nurses are terribly rude, unhelpful, always on their phones. And dont Answer their main phone when calling in to check in.

The one nurse politely told my mom to bath herself which lead to my mom crying in the bathroom for an hour with no help. My mom calls the nurses to please help her to the bathroom and no one comes or she is made to wait which lead to her messing herself and then having to wash and sort herself out... and this is HIGH CARE! i am beyond furious!! My mom weighs a mere 36kg and has a serious lung condition MAC and has had surgery for a port to receive critical antibiotics and this is what she has to go through in what is supposed to be an amazing hospital.

I feel sick leaving her there. Further to this review given, she was then left WET AND STILL FULL OF SOAP in bed after i insisted they bed bath her the night before as she was too weak to get up and a towel was thrown on the bed after and said "Dry Yourself!!" Like ***.... i feel like im writing a horror book.

These nurses shouldn't be there they are worse than the disease my mom has unfortunately got 😔 how can you allow your nursing staff to treat patients/people like this... i honestly have no words. I wont let this go and will have this nurse fired!

I have spoken to the head sister, but i want to know what the outcome is of this disgusting nurse who thinks its ok to treat people this way.. why is she even a nurse??

She has thankfully been moved back down to another ward where i am hoping they will take care of her.. if not "i Will take this to Carte Blanche" i will not allow this individual to get away with this!