GS
Gateway Shopping Mall
Unclaimed Business
GS
Gateway Shopping Mall
Unclaimed Business
8 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.5|8 Reviews
Jun '25 - May '26
5(14.3%)
4(0%)
3(0%)
2(0%)
1(85.7%)
5(14.3%)
4(0%)
3(0%)
2(0%)
1(85.7%)
Frequently Asked Questions About Gateway Shopping Mall
Gateway Shopping Mall has a TrustIndex of 0 out of 10 on Hellopeter, based on 8 reviews in the last 12 months. Hellopeter has tracked Gateway Shopping Mall across 63 total reviews. How is the TrustIndex calculated? →
Recent reviews (8)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceLM
Londeka M
1 reviews | Active since Jan 2020
22 Jan 2026, 07:37
Poor management
Clicks Gateway shopping mall with poor management and unprofessional staff. I filed a complaint regarding the chairs that they had lying all over the sales floor after i had addressed it to the manager who did nit do anything about not even to instruct his staff to remove the chairs. As i was shopping at clicks i was then knocked by a chair that made my leg swollen and was limping. I then made the manager aware about it and he had no care in the world. I then filled a complaint through their complaints page, from that tome i have been sending emails for feedback/ follow up on the complaints but no one seemed to care to atleast give me a call even after i had given them my contact details and the time to contact me… manager is very slow and unprofessional the service is terrible
Helpful (0)
|Replies (0)LM
Londeka M
1 reviews | Active since Jan 2020
22 Jan 2026, 07:37
Poor management
Clicks Gateway shopping mall with poor management and unprofessional staff. I filed a complaint regarding the chairs that they had lying all over the sales floor after i had addressed it to the manager who did nit do anything about not even to instruct his staff to remove the chairs. As i was shopping at clicks i was then knocked by a chair that made my leg swollen and was limping. I then made the manager aware about it and he had no care in the world. I then filled a complaint through their complaints page, from that tome i have been sending emails for feedback/ follow up on the complaints but no one seemed to care to atleast give me a call even after i had given them my contact details and the time to contact me… manager is very slow and unprofessional the service is terrible
0
Replies (0)MaIDk
Mr anonymous I Don't know
1 reviews | Active since Jan 2020
7 Jan 2026, 08:47
Unresolved faulty watch issue – No follow-up from Customer Service
I purchased a watch from Truworths three months ago, and it has already stopped working. I contacted the Customer Service department via email to resolve this under warranty/quality guarantee. I received an automated response (or a brief acknowledgement) on Monday stating that I would be contacted shortly regarding a resolution. It is now Wednesday, and I have heard nothing further. I am disappointed that a relatively new purchase has failed and even more frustrated by the lack of communication. I would like this matter resolved urgently. I will not attend to calls only emails thank you.
Helpful (0)
|Replies (0)MaIDk
Mr anonymous I Don't know
1 reviews | Active since Jan 2020
7 Jan 2026, 08:47
Unresolved faulty watch issue – No follow-up from Customer Service
I purchased a watch from Truworths three months ago, and it has already stopped working. I contacted the Customer Service department via email to resolve this under warranty/quality guarantee. I received an automated response (or a brief acknowledgement) on Monday stating that I would be contacted shortly regarding a resolution. It is now Wednesday, and I have heard nothing further. I am disappointed that a relatively new purchase has failed and even more frustrated by the lack of communication. I would like this matter resolved urgently. I will not attend to calls only emails thank you.
0
Replies (0)CP
Cruz P
1 reviews | Active since Jan 2020
24 Dec 2025, 16:57
Girl Zone
Girl Zone, Gateway theatre of shopping, 1 Palm Boulevard, Umhlanga Durban. They made me pay double for two items and will not refund me my money back, I went there three times in one day and all I heard was excuses and no money.
Helpful (0)
|Replies (0)CP
Cruz P
1 reviews | Active since Jan 2020
24 Dec 2025, 16:57
Girl Zone
Girl Zone, Gateway theatre of shopping, 1 Palm Boulevard, Umhlanga Durban. They made me pay double for two items and will not refund me my money back, I went there three times in one day and all I heard was excuses and no money.
0
Replies (0)AM
Amanda M
1 reviews | Active since Jan 2020
23 Dec 2025, 15:17
URGENT COMPLAINT: Unacceptable Treatment and Refusal of Return – PEP Cell
To PEP Customer Service / Management, I am writing this email in extreme anger and disappointment regarding the shocking and unacceptable service I received at PEP Cell, Gateway Mall on 23 December 2025 at approximately 16:05. On 20 December 2025, I purchased two devices from PEP Cell Durban (Store 4702) for my son and my sister. The only reason I bought these devices was so they could connect to Wi-Fi to watch YouTube and stream content. Both devices fail to connect to Wi-Fi, which makes them completely useless to me. I went to the Gateway Mall PEP Cell store to return the devices. The devices are not damaged, still in their original boxes, with all accessories and the original till slip, and the return is within the 7-day return period. Instead of helping me, I was treated disrespectfully and unfairly. After explaining the problem, the manager told me they could not assist because the store does not have Wi-Fi to test the devices. I was then told—in a very rude manner—that I must bring my home fibre router to the store so they can test the phone. This request is absolutely ridiculous, unreasonable, and unacceptable. I made it very clear that the devices do not suit my needs, yet I was still refused a return. I was told it is not their problem, and that I must drive all the way back to Durban Central, which is far from where I live, because staff at the original store “did not explain properly.” To make matters worse, the manager spoke to me loudly and disrespectfully in front of other customers, causing me serious embarrassment. Customers were staring because of how loudly and aggressively she spoke to me. This behavior is unprofessional and humiliating. When I asked to speak to someone senior, I was told she is the highest person available and that I must call customer service myself. This is completely unacceptable for a paying customer who is simply asking for help within policy. This was disgusting, embarrassing, and shocking customer service. I have never been treated this poorly in my life. I am demanding the following: An immediate return and full refund for both devices. A formal investigation into the behavior of the Gateway Mall PEP Cell staff and management. Urgent feedback on how this situation will be resolved. PEP has completely failed me as a customer. I expect this matter to be handled immediately. Regards, An extremely angry and disappointed customer
Helpful (0)
|Replies (0)AM
Amanda M
1 reviews | Active since Jan 2020
23 Dec 2025, 15:17
URGENT COMPLAINT: Unacceptable Treatment and Refusal of Return – PEP Cell
To PEP Customer Service / Management, I am writing this email in extreme anger and disappointment regarding the shocking and unacceptable service I received at PEP Cell, Gateway Mall on 23 December 2025 at approximately 16:05. On 20 December 2025, I purchased two devices from PEP Cell Durban (Store 4702) for my son and my sister. The only reason I bought these devices was so they could connect to Wi-Fi to watch YouTube and stream content. Both devices fail to connect to Wi-Fi, which makes them completely useless to me. I went to the Gateway Mall PEP Cell store to return the devices. The devices are not damaged, still in their original boxes, with all accessories and the original till slip, and the return is within the 7-day return period. Instead of helping me, I was treated disrespectfully and unfairly. After explaining the problem, the manager told me they could not assist because the store does not have Wi-Fi to test the devices. I was then told—in a very rude manner—that I must bring my home fibre router to the store so they can test the phone. This request is absolutely ridiculous, unreasonable, and unacceptable. I made it very clear that the devices do not suit my needs, yet I was still refused a return. I was told it is not their problem, and that I must drive all the way back to Durban Central, which is far from where I live, because staff at the original store “did not explain properly.” To make matters worse, the manager spoke to me loudly and disrespectfully in front of other customers, causing me serious embarrassment. Customers were staring because of how loudly and aggressively she spoke to me. This behavior is unprofessional and humiliating. When I asked to speak to someone senior, I was told she is the highest person available and that I must call customer service myself. This is completely unacceptable for a paying customer who is simply asking for help within policy. This was disgusting, embarrassing, and shocking customer service. I have never been treated this poorly in my life. I am demanding the following: An immediate return and full refund for both devices. A formal investigation into the behavior of the Gateway Mall PEP Cell staff and management. Urgent feedback on how this situation will be resolved. PEP has completely failed me as a customer. I expect this matter to be handled immediately. Regards, An extremely angry and disappointed customer
0
Replies (0)RD
Rabelani D
1 reviews | Active since Jan 2020
15 Dec 2025, 17:28
Customer service
There is a review i need to write about this store just waiting for a a final few days to spill out what they did to me if they don't do what they promised. Cos at the moment I am getting communication about what they intend to do but no action
Helpful (0)
|Replies (0)RD
Rabelani D
1 reviews | Active since Jan 2020
15 Dec 2025, 17:28
Customer service
There is a review i need to write about this store just waiting for a a final few days to spill out what they did to me if they don't do what they promised. Cos at the moment I am getting communication about what they intend to do but no action
0
Replies (0)LC
K
TM
Thomas M
1 reviews | Active since Jan 2020
5 May 2025, 15:00
Disappointed by sportscene gateway shopping centre Durban
I was there on Saturday the 3rd of may to buy flops(slides) i found them wit lot of dust which i nicely asked a guy called Onwa to clean them for jst so i cn pay, he told me straight to my eyes dat why dnt i take them like dat of which i refused nd he took them nd wiped the wit hand andy nd stil the wher nt clean bt cz i wanted them nd it was the only size i had to take them like dat, as for the cashier her attitude was very bad her name is luyanda, i hope dat those ppl should get a proper lesson of hw to deal wit a customer nd thy shudnt b rude on us.
Helpful (0)
|Replies (0)TM
Thomas M
1 reviews | Active since Jan 2020
5 May 2025, 15:00
Disappointed by sportscene gateway shopping centre Durban
I was there on Saturday the 3rd of may to buy flops(slides) i found them wit lot of dust which i nicely asked a guy called Onwa to clean them for jst so i cn pay, he told me straight to my eyes dat why dnt i take them like dat of which i refused nd he took them nd wiped the wit hand andy nd stil the wher nt clean bt cz i wanted them nd it was the only size i had to take them like dat, as for the cashier her attitude was very bad her name is luyanda, i hope dat those ppl should get a proper lesson of hw to deal wit a customer nd thy shudnt b rude on us.
0
Replies (0)