GAU APPLIANCE REPAIRS? NEVER AGAIN!

GAU APPLIANCE REPAIRS? NEVER AGAIN!

My Speed Queen stops working. It’s been squealing for a long time. Now it stops altogether.

It needs repairs. I know NOT to contact Gau Appliance Repairs. They were the ones I called last time. It was an expensive disaster. Twice afterward, I called Kaletso to complain, and twice, was given a false promise followed by zero action.

This time I call a freelance repairman.

He opens the machine, takes one look and asks who last worked on it. Gau Appliance Repairs, I reply.

He goes to his car, fetches a Speed Queen belt (unfortunately, not for my model), and invites me to compare the belts.

The Speed Queen belt is untoothed. The one Gau Appliance Repairs fitted is toothed. It is an automotive Vee belt.

What other explanation is there but that they charged me for a Speed Queen part, then fitted a cheap automotive belt? No WONDER the thing squeals!

Not happy, I call Gau Appliance Repairs and speak to manager Jan.

I learn customer empathy is... um... not exactly Jan’s strong suite.

I send Jan a photo of the toothed belt. Jan replies with a lengthy essay to the effect Gau Appliance Repairs cannot possibly be in the wrong. He takes umbrage that I called someone else.

Some time later, I have a working machine. Thanks to repairman Tony Govender and his assistant for the competent repair job, and decent attitude.

As for Gau Appliance Repairs, the less said, the better.