Gau Appliance Repairs Pty Ltd
Claimed Business
Gau Appliance Repairs Pty Ltd
Claimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
0Trustindex Rating
#5Ranked In Home Services
1h 31mReply Time
50 NPSVery Likely
Replied to 100% of negative reviews
Reply time on negative reviews: 1 hour 31 min
TrustIndex
0
Ranking
#5
in Home Services
Avg Reply
1h 31m
NPS Score
50
Recommended: Very Likely
Replied to 100% of negative reviews
Reply time on negative reviews: 1 hour 31 min
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePH
Pam H
1 reviews | Active since Jan 2020
30 Mar 2025, 06:41
Prompt and efficient service
Very impressed. Technician (Richard) arrived within 1 hour of the initial call, quickly found the problem, replaced the part and the Machine was tested. Job done on site within 2 hours. Will definitely use them again.
Helpful (0)
|Replies (0)PH
Pam H
1 reviews | Active since Jan 2020
30 Mar 2025, 06:41
Prompt and efficient service
Very impressed. Technician (Richard) arrived within 1 hour of the initial call, quickly found the problem, replaced the part and the Machine was tested. Job done on site within 2 hours. Will definitely use them again.
0
Replies (0)IS
Isabel S
1 reviews | Active since Jan 2020
8 Mar 2025, 11:09
Unprofessional owner.
Booked an appointment with them. No one showed up. Phoned them and there was no recollection of the booking. The owner of the business sent 3 guys at 3 different times. Two showed up (they were awesome by the way). A another person came 1 hour later as well(I apologised to him as he said his boss did not tell him not to come) who pays for his petrol… I phoned the owner and he say he will never send 3 people and that’s ridiculous he says. I said let’s se if someone else comes as well. Then he started going on about how nasty I am and how sarcastic I am. Super arrogant and talking over me. Of course I’m going to get upset and try to explain myself but Mr I don’t let anyone tell me kept talking about life lessons. I’m like dude! You’re the one in the wrong! Stop crying and being sensitive about a customer that’s upset. Let go of your pride man! It’s going to work out much better for your business if you do. To the guys that were here. You are absolute legends!
Helpful (0)
|Replies (0)IS
Isabel S
1 reviews | Active since Jan 2020
8 Mar 2025, 11:09
Unprofessional owner.
Booked an appointment with them. No one showed up. Phoned them and there was no recollection of the booking. The owner of the business sent 3 guys at 3 different times. Two showed up (they were awesome by the way). A another person came 1 hour later as well(I apologised to him as he said his boss did not tell him not to come) who pays for his petrol… I phoned the owner and he say he will never send 3 people and that’s ridiculous he says. I said let’s se if someone else comes as well. Then he started going on about how nasty I am and how sarcastic I am. Super arrogant and talking over me. Of course I’m going to get upset and try to explain myself but Mr I don’t let anyone tell me kept talking about life lessons. I’m like dude! You’re the one in the wrong! Stop crying and being sensitive about a customer that’s upset. Let go of your pride man! It’s going to work out much better for your business if you do. To the guys that were here. You are absolute legends!
0
Replies (0)GZ
Gugu Z
1 reviews | Active since Jan 2020
21 Feb 2025, 07:11
Bad service - Gau Appliance Repars
I used GAU Appliance and Repairs for sishwasher repairs in December .They sent a technician by the Name of Enoch who charged me R3000 and told me that I needed to replace the motherboard. He took the ssh washer with him, returned it and it switched on. A few days later it was not working, he told me they are closed for December and will only attend to my issue in Jan, he was quite rude to me in this engagement. I called the office in Jan, they insisted on dispatching Enoch again, he came and did what he needed to do but two days later the dishwasher was not working again. I called him, he said he was in his way but he never arrived. I called their office again this morning, they still insist on sending Enoch!!!! I would never recommend them.
Helpful (0)
|Replies (0)GZ
Gugu Z
1 reviews | Active since Jan 2020
21 Feb 2025, 07:11
Bad service - Gau Appliance Repars
I used GAU Appliance and Repairs for sishwasher repairs in December .They sent a technician by the Name of Enoch who charged me R3000 and told me that I needed to replace the motherboard. He took the ssh washer with him, returned it and it switched on. A few days later it was not working, he told me they are closed for December and will only attend to my issue in Jan, he was quite rude to me in this engagement. I called the office in Jan, they insisted on dispatching Enoch again, he came and did what he needed to do but two days later the dishwasher was not working again. I called him, he said he was in his way but he never arrived. I called their office again this morning, they still insist on sending Enoch!!!! I would never recommend them.
0
Replies (0)SN
Sam N
1 reviews | Active since Jan 2020
9 Feb 2025, 06:35
Avoid This Company at All Costs!
If you value your time, money, and sanity, avoid this company at all costs! Last November, I called them to fix my Defy washing machine. The technician, Abraham, immediately raised red flags by recklessly turning the machine on its side to replace the drain pump and carbon brushes. When the machine made a strange noise after his "repair," he dismissed it, claiming it would disappear after a few washes. It didn’t—it got WORSE. Two weeks later, water started leaking, and the mains tripped during a load. Abraham came back and conveniently blamed "damaged bearings" and a "cracked drum," which were NOT issues before his intervention. He refused to repair the bearings, claiming the drum was "glued" and required a full replacement. Seriously? He promised to check for replacement parts but never followed up. I had to chase him and eventually contacted the office, where I spoke to Villy. She promised to help but was equally ***********, offering excuse after excuse—holidays, supplier issues, etc. Days turned into weeks, then months. At one point, Abraham claimed he'd loan me a machine while they sorted this out, but unsurprisingly, that never happened. By January, my sister followed up for me, and Villy outright ****, claiming she’d discussed second-hand parts with me (she hadn’t). No one took accountability for their mistakes, and my machine remains broken to this day. They broke my appliance, wasted my money, and then ghosted me. This company is a disgrace. They take your money, ruin your appliance, and leave you high and dry. Save yourself the headache and find a real professional—not these ****mers.
Helpful (0)
|Replies (0)SN
Sam N
1 reviews | Active since Jan 2020
9 Feb 2025, 06:35
Avoid This Company at All Costs!
If you value your time, money, and sanity, avoid this company at all costs! Last November, I called them to fix my Defy washing machine. The technician, Abraham, immediately raised red flags by recklessly turning the machine on its side to replace the drain pump and carbon brushes. When the machine made a strange noise after his "repair," he dismissed it, claiming it would disappear after a few washes. It didn’t—it got WORSE. Two weeks later, water started leaking, and the mains tripped during a load. Abraham came back and conveniently blamed "damaged bearings" and a "cracked drum," which were NOT issues before his intervention. He refused to repair the bearings, claiming the drum was "glued" and required a full replacement. Seriously? He promised to check for replacement parts but never followed up. I had to chase him and eventually contacted the office, where I spoke to Villy. She promised to help but was equally ***********, offering excuse after excuse—holidays, supplier issues, etc. Days turned into weeks, then months. At one point, Abraham claimed he'd loan me a machine while they sorted this out, but unsurprisingly, that never happened. By January, my sister followed up for me, and Villy outright ****, claiming she’d discussed second-hand parts with me (she hadn’t). No one took accountability for their mistakes, and my machine remains broken to this day. They broke my appliance, wasted my money, and then ghosted me. This company is a disgrace. They take your money, ruin your appliance, and leave you high and dry. Save yourself the headache and find a real professional—not these ****mers.
0
Replies (0)LE
Libby E
1 reviews | Active since Jan 2020
28 Nov 2024, 09:17
Very capable pleasant team at GAU
I called them on Wednesday and the next morning John and Frank arrived with spares in their car. They were very professional and efficient. Highly recommend them. Service and repair of Industrial bar fridge within 1 hour.
Helpful (0)
|Replies (0)LE
Libby E
1 reviews | Active since Jan 2020
28 Nov 2024, 09:17
Very capable pleasant team at GAU
I called them on Wednesday and the next morning John and Frank arrived with spares in their car. They were very professional and efficient. Highly recommend them. Service and repair of Industrial bar fridge within 1 hour.
0
Replies (0)AM
Adrian M
1 reviews | Active since Jan 2020
27 Sept 2024, 08:40
Recommend them at your own risk
I dont recommend this company. I've had an issue with my stove from January and they had repaired the issue with was the timer, in May I had to call them back, they put a new timer. In September im experiencing the similar issue, 9 months with 3 repairs. I've been trying to get assistance from the office but they never get back to you regarding repairs after 6 months.
Helpful (0)
|Replies (0)AM
Adrian M
1 reviews | Active since Jan 2020
27 Sept 2024, 08:40
Recommend them at your own risk
I dont recommend this company. I've had an issue with my stove from January and they had repaired the issue with was the timer, in May I had to call them back, they put a new timer. In September im experiencing the similar issue, 9 months with 3 repairs. I've been trying to get assistance from the office but they never get back to you regarding repairs after 6 months.
0
Replies (0)DS
Donavan S
1 reviews | Active since Jan 2020
31 Jul 2024, 17:04
Lack of Emergency After Hours Support for their Problem
I had an issue with my Samsung Front loader which involved the drum bearings needing to be replaced. At first Gau Appliance Repairs was quick to reply to my online request for assistance. They stripped my machine and took the essentials which required servicing and returned the next day with the parts to rebuild my machine. Once built they did do a simulation test which seemed satisfactory at the time although there was no laundry in the machine for the test. 5 Hours later I put on a load to wash and whilst the bearing issue is fixed I now sit with a bigger issue in that my machine when trying to drain the water completely trips my main power. When trying to reach Gau Appliances after hours for assistance on an issue that they clearly the cause of there is no after hours emergency contact details which I find short sighted. I am most annoyed and after paying R2,600.00 I expect better service than this!
Helpful (0)
|Replies (0)DS
Donavan S
1 reviews | Active since Jan 2020
31 Jul 2024, 17:04
Lack of Emergency After Hours Support for their Problem
I had an issue with my Samsung Front loader which involved the drum bearings needing to be replaced. At first Gau Appliance Repairs was quick to reply to my online request for assistance. They stripped my machine and took the essentials which required servicing and returned the next day with the parts to rebuild my machine. Once built they did do a simulation test which seemed satisfactory at the time although there was no laundry in the machine for the test. 5 Hours later I put on a load to wash and whilst the bearing issue is fixed I now sit with a bigger issue in that my machine when trying to drain the water completely trips my main power. When trying to reach Gau Appliances after hours for assistance on an issue that they clearly the cause of there is no after hours emergency contact details which I find short sighted. I am most annoyed and after paying R2,600.00 I expect better service than this!
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
25 Jul 2024, 13:09
GAU APPLIANCE REPAIRS? NEVER AGAIN!
GAU APPLIANCE REPAIRS? NEVER AGAIN! My Speed Queen stops working. It’s been squealing for a long time. Now it stops altogether. It needs repairs. I know NOT to contact Gau Appliance Repairs. They were the ones I called last time. It was an expensive disaster. Twice afterward, I called Kaletso to complain, and twice, was given a false promise followed by zero action. This time I call a freelance repairman. He opens the machine, takes one look and asks who last worked on it. Gau Appliance Repairs, I reply. He goes to his car, fetches a Speed Queen belt (unfortunately, not for my model), and invites me to compare the belts. The Speed Queen belt is untoothed. The one Gau Appliance Repairs fitted is toothed. It is an automotive Vee belt. What other explanation is there but that they charged me for a Speed Queen part, then fitted a cheap automotive belt? No WONDER the thing squeals! Not happy, I call Gau Appliance Repairs and speak to manager Jan. I learn customer empathy is... um... not exactly Jan’s strong suite. I send Jan a photo of the toothed belt. Jan replies with a lengthy essay to the effect Gau Appliance Repairs cannot possibly be in the wrong. He takes umbrage that I called someone else. Some time later, I have a working machine. Thanks to repairman Tony Govender and his assistant for the competent repair job, and decent attitude. As for Gau Appliance Repairs, the less said, the better.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
25 Jul 2024, 13:09
GAU APPLIANCE REPAIRS? NEVER AGAIN!
GAU APPLIANCE REPAIRS? NEVER AGAIN! My Speed Queen stops working. It’s been squealing for a long time. Now it stops altogether. It needs repairs. I know NOT to contact Gau Appliance Repairs. They were the ones I called last time. It was an expensive disaster. Twice afterward, I called Kaletso to complain, and twice, was given a false promise followed by zero action. This time I call a freelance repairman. He opens the machine, takes one look and asks who last worked on it. Gau Appliance Repairs, I reply. He goes to his car, fetches a Speed Queen belt (unfortunately, not for my model), and invites me to compare the belts. The Speed Queen belt is untoothed. The one Gau Appliance Repairs fitted is toothed. It is an automotive Vee belt. What other explanation is there but that they charged me for a Speed Queen part, then fitted a cheap automotive belt? No WONDER the thing squeals! Not happy, I call Gau Appliance Repairs and speak to manager Jan. I learn customer empathy is... um... not exactly Jan’s strong suite. I send Jan a photo of the toothed belt. Jan replies with a lengthy essay to the effect Gau Appliance Repairs cannot possibly be in the wrong. He takes umbrage that I called someone else. Some time later, I have a working machine. Thanks to repairman Tony Govender and his assistant for the competent repair job, and decent attitude. As for Gau Appliance Repairs, the less said, the better.
0
Replies (0)