Lack of Emergency After Hours Support for their Problem

I had an issue with my Samsung Front loader which involved the drum bearings needing to be replaced.

At first Gau Appliance Repairs was quick to reply to my online request for assistance. They stripped my machine and took the essentials which required servicing and returned the next day with the parts to rebuild my machine. Once built they did do a simulation test which seemed satisfactory at the time although there was no laundry in the machine for the test.

5 Hours later I put on a load to wash and whilst the bearing issue is fixed I now sit with a bigger issue in that my machine when trying to drain the water completely trips my main power.

When trying to reach Gau Appliances after hours for assistance on an issue that they clearly the cause of there is no after hours emergency contact details which I find short sighted.

I am most annoyed and after paying R2,600.00 I expect better service than this!