Avoid This Company at All Costs!

If you value your time, money, and sanity, avoid this company at all costs!

Last November, I called them to fix my Defy washing machine. The technician, Abraham, immediately raised red flags by recklessly turning the machine on its side to replace the drain pump and carbon brushes. When the machine made a strange noise after his "repair," he dismissed it, claiming it would disappear after a few washes. It didn’t—it got WORSE.

Two weeks later, water started leaking, and the mains tripped during a load. Abraham came back and conveniently blamed "damaged bearings" and a "cracked drum," which were NOT issues before his intervention. He refused to repair the bearings, claiming the drum was "glued" and required a full replacement. Seriously?

He promised to check for replacement parts but never followed up. I had to chase him and eventually contacted the office, where I spoke to Villy. She promised to help but was equally ***********, offering excuse after excuse—holidays, supplier issues, etc. Days turned into weeks, then months. At one point, Abraham claimed he'd loan me a machine while they sorted this out, but unsurprisingly, that never happened.

By January, my sister followed up for me, and Villy outright ****, claiming she’d discussed second-hand parts with me (she hadn’t).

No one took accountability for their mistakes, and my machine remains broken to this day. They broke my appliance, wasted my money, and then ghosted me.

This company is a disgrace. They take your money, ruin your appliance, and leave you high and dry. Save yourself the headache and find a real professional—not these ****mers.