Bad service from Rossburgh licencing

Rossburgh Licencing in durban

I would like express my disappointment about the Rossburgh Licencing durban . Today I went there to do my licence renewal. I was there at about 6 : 35am . At about 7 : 45am department employee was wearing a pinky tshirt , light skinny jean and black sneakers ; unfortunately I could not get her name but I believe whoever was on duty can identify her. She came 1st called card collections , people followed her 2nd round , she called senior citizen , she also called people with forms . We were all in the queue , she then said we came for people who were here on Tuesday and whose names are on the book that was about 8am and she said the rest of you can go back home as we will not be attending to you and that was 8am. 8am people on the book were called and it was not alot.

Mind you the same thing happened yesterday ( wednesday ) , people were sent away without being assisted, People complained on the line as some were saying we have been here since monday and we are being sent away without assistance. Around 9am Ms Quvane came on the telling people that they will only take the names and we must go back as we will not be assisted today. They will take name and allocate for us to return on the given date. I personal asked it's about 9h30 and you are telling us to leave as early as 9h30 , is it possible to wait till closure time maybe you can take few people from us and whoever wants to leave can leave as I believe you cannot just tell people to leave at about 9h30 in at 8am as the lady I described above told us that we can leave after she called the names of the people who were at the testing ground on Tuesday and wrote their name. Ms Quvana said we will be wasting our time as they will not assist us today , She will write the name on the book and allocate the date.

She went to the group who was also upset about the service we are getting , one lady said yesterday was there and she was sent away no names were taken , she came back toat at about 4h00 to be told again to go back ladies next to her also raised their disappoint as they also arrived at about 5h00. They took about 10 people. She continued writing our names on the book allocating different dates.

I was so disappointed about the bad service we as the citizens we are getting from Rossburgh center there is no order at all . I would have understood if there were maybe different lines for example 1st time application , renewals , collections etc , then maybe say we take certain number of people for each line a day , that is understandable because one will say eish I'm the one who was late but at Rossburgh licensing there is no order and they send people away without being assisted , I was so upset as I was there at 6h35 , 8h00 we are told we are not going to be assisted.

I humbly ask that this conduct to be investigated , feedback provided and to take the citizens seriously going forward.