Such a dissapointment

I thought the tribunal council was there to assist us tenants but to my surprise sadly not, i had a case with Zelri Properties where I stay and unfortunately I fell behind with my rental though there was an agreement in place and adhere to it, it happened that I have been paying 5000 for the past 3 years to cover up the arears of 26000 and when I suddenly approached them of unfair rental charges, harassing me, blocking off the meter without a court order the tribunal seems like it didn't really resolve the issue because till today i am sitting with no electricity its been blocked its i dont know how else to approach the tribunal because this Zelri Properties people are not fair but then am disappointed with the tribunal council as well for letting Zelri get away with this matter