Inability to emphasize and offer the required services as promised.

My late mother past away last year 27/07/2022 all the relevant documentation was sent my documents were handled by Moses Mokwena who promised to provide feedback and upon contacting GEPF no documentation was received . Their employees are laxed and have no interest in assisting the public . They never adhere to their promised duty regardless of how it affects others. Lack of communication and empathy has been evident in the ups and down endured in an attempt to resolve this.