Pathetic service

On the Morning of the 28th Jan 2026 I boarded Gautrain from Hatfiled to Centurion. As I checked out (green arrow allowing exit from my side), I used my bank card and the turnstile gave a red beep meaning the card was not read. An aggressive security demonstrated that I should use the next exit point, which I did. They actually had issues with their entry/exit points that week. So they charged me a penalty fee of R260 for taping out twice. Then I went to the station and I was advised to claim my money back. They were responding quickly when I was struggling to load the claim, and ever since the 4th Feb, they have never responded to me.