Avoid Pylontech batteries and GC Solar products at all cost.

Sent my batteries in for repairs. Waited 5 weeks. On the 10th of January 2025, I booked my batteries in for repairs. After 1 week, I phoned them to find out what was going on. I was told that the technician that "worked" on my battery wasn't in and that they would call me back. They didn't call me back. I called the next day, only to be told that the contact person "Just came out of a meeting" and she will go and find out. Waited another 2 to 3 hours and called her back again. I was then told that they were still waiting for the report from China. After another week, I called only to be told that the contact person was in a meeting and would call me back, which she didn't. I called and was told that they were still waiting for China. By week 4, I was told that they delay is because of Chinese new year, even though my batteries had been with them from the 10 of January. By week 5 I finally got told that the warranty won't cover the costs, because "there were short circuits on the battery". Now as an end consumer how would you disprove this, you can't really. I was told to pay quite a hefty amount to replace the BMS on both batteries, paid it and eventually got the batteries back after 5 weeks. They constantly blame shift, are always in meetings and everyone else is to blame for their bad services. The major problem was that this is the sole importer of the Pylontech batteries, and they are giving Pylontech a bad reputation.