Warranty Replacement Delay – Pylontech UP5000 Battery

On 5 January, I reported to GC Solar that my Pylontech UP5000 battery suddenly discharged 50% of its stored energy at 05:20 in the morning without any load connected to the system.

After I followed up, GC Solar instructed me to deliver the battery to their Midrand office for inspection, which I did on 9 January.

On 14 January, I was informed that the battery had been found to be faulty and would be replaced under warranty. At that stage, I was told replacement stock was not available.

At the end of January, I was informed that stock would arrive and that I would be first in line to receive my replacement battery. However, after contacting the Midrand office again, I was told that stock will now only be available at the end of February.

I have now been without my battery for more than a month and a half. Customers invest in backup systems for reliability and peace of mind, especially in South Africa where power stability is a major concern.

This level of after-sales service is unacceptable. At this stage, I cannot recommend purchasing a Pylontech battery - they don't have stock.

Trust is critical when investing in backup power. Customers should not have to question whether they must rely on Eskom or on their own system — especially when that system depends on proper after-sales / warranty support.