FS
Francois S
Active since Sep 2018
3
Reviews
0
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Reviews
3 reviews2 months ago
Warranty Replacement Delay – Pylontech UP5000 Battery
On 5 January, I reported to GC Solar that my Pylontech UP5000 battery suddenly discharged 50% of its stored energy at 05:20 in the morning without any load connected to the system. After I followed up, GC Solar instructed me to deliver the battery to their Midrand office for inspection, which I did on 9 January. On 14 January, I was informed that the battery had been found to be faulty and would be replaced under warranty. At that stage, I was told replacement stock was not available. At the end of January, I was informed that stock would arrive and that I would be first in line to receive my replacement battery. However, after contacting the Midrand office again, I was told that stock will now only be available at the end of February. I have now been without my battery for more than a month and a half. Customers invest in backup systems for reliability and peace of mind, especially in South Africa where power stability is a major concern. This level of after-sales service is unacceptable. At this stage, I cannot recommend purchasing a Pylontech battery - they don't have stock. Trust is critical when investing in backup power. Customers should not have to question whether they must rely on Eskom or on their own system — especially when that system depends on proper after-sales / warranty support.
0 replies
77 months ago
Makita Orbital sander
I bought a Makita BO6030 Random orbital sander on 21 Augustus 2019 from Miketon tools. I am a “one man DIY workshop” manufacture Meranti work tops at the time. The Hook and loop pad come loose in the 3 month of using the machine. It seems if the rubber pad was only fasten with a few globs of glue. I took the machine to the seller, Miketon tools (Job card 66724) on 1 November. They inform me since this is a warrentee claim, the will send it to Makita/Rutherfords. Makita/Rutherfords send me a quotation (7/11/2019) for R2672.69. Stating that the following must be change: Brush set CB419, Ball bearings608LLB, Rubber guard, Ball bearings 6002LLB, Fan 92 , Ball bearing 6902LLB and rubber pad. In the same quotation, they give a price for a new machine, R3700 + Vat. I reject the quotation, state that I want the machine back. Since then I have problems getting the machine back. Every time I went back to the shop, they inform me Makita did not send the machine back.
122 replies
92 months ago
Please cancel the Tap to Pay feature on my bank cards or approve transaction with pin
On all the news and social media, we read that the feature of "Tap to pay" on the banking cards is risky and dangerous. I visit my personal banker at Standard bank Gezina and he informs me that it cannot be de-activated. Don't I as a Customer have an option to canceled risk issues with my cards. Standard bank is never wrong when claimed fraudulent activities on personal accounts/cards. We can't take them on in court when claim back our money, we don't have the money for a court case. And the major banks know it.
210 replies
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