Do Not Use Gearbox Exchange Pta West

My service was great until I had to fetch the car and was promised for a week that I will get it back by 15H00 on Friday, I had to follow up to get the car as I was not phoned to say they wont make the deadline, in the meantime I have already paid as I trusted the team, after raising the crisis as I need the car I was clearly told that they close at 15H00 and cannot open on Saturday or work later and therefore they just refused to assist, no effort was made by the staff or the owner as he is now away for the weekend, I even offered to help to get the vehicle finished, that is not service and how customers should be treated, they knew I need the car urgently and just backed out and doesn't even bother replying on my communication to them, they just ignore me. Think twice before considering in taking your vehicle there, trust is key in any transaction after promises is made that they cannot keep and then they just hide away.