Medical aid fraud

this pharmacy is the most incompetent that i have ever came across i ordered medication around @ 10;50 on the 3rd of May 2022 till date i have not received my order when ever i call i get a lousy excuse to say the driver is on the way and that they will call me back just now .Even today I am still waiting for the driver that's on the way .Yet they had the audacity to claim things that i never received from my medical aid .Geduld Apteek please stop committing fraud on my medical aid